At Detector Inspector, I coordinate back-office logistics and dispatch for the Queensland State Smoke Team. As the team’s POC, I route technicians to urgent jobs and property inspections, and audit workflow queues against corporate SLAs.
I also update rosters and technician overtime logs, resolve escalated backend issues, and handle calls about delivery timeframes, ETAs, and cancellations. I use Microsoft Excel to track completed and canceled bookings in daily performance logs.
At Tech Mahindra, I handled night-shift sales account operations for UK corporate clients and updated customer records in internal database platforms. At Workplace Cafe, I managed night-shift inventory audits, POS cash closings, and shift documentation.
