At Detector Inspector (Australia), I coordinate end-to-end appointments for residential smoke detector compliance testing across real estate agencies and tenants. I monitor field technicians in real time and use Google Maps to help them navigate difficult property addresses.
I review client profiles, call logs, appointment histories, emails, and contact details before customer contact. I also track completed and canceled bookings in Microsoft Excel and report operational updates to management and Head Office.
Previously, I handled customer support calls at Tech Mahindra and provided frontline service as a Barista / Frontline Support at Workplace Cafe. I completed undergraduate coursework in Information Systems & General Education at Samar State University.
