Janet Kazeem

I am a motivated, results-driven Customer Care Specialist with three years of hands-on experience delivering support via phone, email, and chat. I consistently resolve complex issues, reduce resolution times, and contribute to higher customer retention by proactively addressing concerns and escalating critical problems when needed.

I have implemented process improvements—such as a feedback system that increased response accuracy—and maintain strong customer satisfaction ratings. I combine CRM and live-chat tooling experience with strong communication, empathy, and data-analysis skills to drive service quality and operational improvements.