faith Nathan
@faithnathan
Customer support specialist driving satisfaction, retention, and process improvements.
NigeriaWhat I'm looking for
I am a Customer Support & Success professional with over four years' experience delivering high-quality service across call centre, live chat, email, and customer success environments.
I consistently manage high-volume inquiries and complex issues, achieving a 92% customer satisfaction rating while handling 30+ inquiries daily. I use CRM and ticketing tools to resolve cases efficiently and improve service delivery.
I have driven measurable improvements — including a 20% reduction in recurring issues through cross-functional feedback loops, a 25% faster service delivery time via Salesforce documentation, and a 40% decrease in handling time by contributing to knowledge base content.
I bring strong empathy, SLA/KPI discipline, training experience, and hands-on skills with Zendesk, LiveChat, Freshdesk, HubSpot, Confluence, and Google Workspace to roles focused on customer experience and operational improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Sky Amala
Apr 2023 - Dec 2025 (2 years 8 months)
Handled 30+ daily inquiries via phone, email, and chat, achieving a 92% CSAT and reducing service delivery time by 25% through Salesforce documentation and process improvements that cut recurring issues by 20%.
Customer Service Representative
Crestline Innovation
Jan 2022 - Oct 2023 (1 year 9 months)
Managed customer accounts and billing inquiries, contributing to a 15% retention increase and reduced handling time by 40% via FAQs and Confluence knowledge base updates; trained new team members to improve performance.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Auchi
Higher National Diploma (HND), Public Administration
Completed Higher National Diploma in Public Administration at Federal Polytechnic Auchi in Edo State, Nigeria.
Availability
Location
NigeriaAuthorized to work in
Job categories
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