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Janeth Pampin

@janethpampin

Operations and client relations at Native Trails, where I grew My Trails Magazine advertising placements 80% year over year.

Mexico

Message

At Native Trails, I’m the main contact for international B2B travel partners, coordinating with Operations and Product to resolve requests and issues. I also build relationships with tourism boards, hotels, and suppliers to support product development and commercial partnerships.

On My Trails Magazine, I grew advertising placements 80% year over year, from 20 to 36 between 2025 and 2026. I’ve also represented Native Trails at FITUR and vetted hotels and suppliers during trips across Mexico.

As a remote Personal Assistant, I manage calendars and daily to-do lists for two clients, keep records organized, and handle follow-ups independently. My experience also includes hotel sales and reservations, public-sector communications, and bilingual client support.

Experience

Work history, roles, and key accomplishments

Current

Product Development & Marketing

Current

Native Trails

Mar 2025 - Present (1 year 7 months)

Main point of contact for 15+ international B2B travel partners, coordinating with Operations and Product to resolve requests. Built relationships with tourism boards, hotels, and suppliers to support new product development and commercial partnerships.

B2B Sales Client Relations Product Development Marketing Travel Coordination Partnership Management Event Representation Market Research

Current

Personal Assistant

Current

Independent

Manage calendars, schedules, and daily to-do lists remotely for two clients, keeping tasks on track without daily oversight. Maintain organized records and handle follow-ups independently.

Calendar Management Scheduling Task Management Client Relations Remote Work

Operations Executive

Native Trails

Mar 2024 - Feb 2025 (11 months)

Organized and maintained accurate records for 6–8 concurrent international client itineraries, tracking deadlines and follow-ups across multiple stakeholders. Served as go-to contact for clients, suppliers, hotels, and tour operators, resolving issues before they escalated.

Operations Management itinerary planning Client Relations Supplier Coordination Bilingual Support Problem Solving Record keeping

Sales Executive / Reservations Agent

Hacienda Jurica by Brisas

Apr 2022 - Mar 2024 (1 year 11 months)

Consistently hit 105%–125% of monthly sales targets using a consultative approach. Closed new corporate accounts and introduced WhatsApp as a service channel, becoming top commission earner company-wide within two months.

Sales Consultative Selling Reservations Corporate Account Management Customer Service Bilingual Support Communication Skills

Institutional Liaison Manager

Congreso del Estado de Puebla

Mar 2021 - Sep 2021 (6 months)

Managed relationships with media outlets under formal agreement with Congress and handled cross-department matters directly with department heads. Voiced and ran the Congress's official TikTok account as part of its communication strategy.

Media Relations Stakeholder Management Cross functional Coordination Social Media Management Communication Skills

Reporter / Social Media Coordinator

México Ruta Mágica

Apr 2019 - Oct 2020 (1 year 6 months)

Started as a web reporter and within a month took on print content and video hosting. Managed Instagram and then all three main social channels (Twitter, Facebook, Instagram), plus cross-team support.

Reporting Content Creation Social Media Management Instagram Twitter Facebook Video Hosting Cross Functional Support

Delivery Coordinator (Digital Platforms)

Il Piacere

Designed and implemented an order-organization system for delivery platforms (Rappi, Uber Eats) and direct orders, ensuring on-time, error-free fulfillment.

Order Management Platform Delivery Rappi Uber Eats Process Improvement Coordination