Janet Bassey

I've managed customer service operations, including quality assurance call monitoring, ticket-resolution audits, compliance management, scheduling, capacity planning, and SLA adherence.

At Magnedge Technologies, I supported website testing, managed customer care throughout an eight-month internship, and continued as Customer Care Manager for two years. I strengthened client relationships by gathering feedback that helped create websites aligned with client needs.

I keep clear records of client needs, coordinate meetings between clients and companies, and use communication and problem-solving skills to respond to daily customer needs.

I'm comfortable working across time zones and with remote teams, using Microsoft Office, Google Workspace, Zoom, and social media to deliver empathetic, professional support.