I've led quality and test delivery for Citi's Event Master Central platform, validating data integrity across seven critical pipeline stages and conducting final business-side checkout testing before production releases. I also provide Level 3 production support, root-cause analysis, and support enterprise data governance initiatives.
Across TCS engagements for PwC, U.S. Bank, Thomson Reuters, and American Express, I led end-to-end testing, UAT, automation, test environments, and release planning across more than five workstreams. My teams reduced testing turnaround by 30%, improved Defect Reduction Efficiency by 40%, raised Quality Maturity Index from 2.8 to 3.6, and increased stakeholder CSAT from 3.6 to 4.2.
I've also supported USAA fraud-prevention data models with 99.2% bi-directional traceability and began my enterprise testing career at PayPal, where I automated test cases with Selenium and JUnit. I bring a quality-first, data-driven approach to risk, stakeholder communication, and high-performing QA teams.
