Open to opportunities

Janani User

@jananiuser3

Message

I lead hospital operations, patient coordination, compliance, and care-quality improvement across clinical teams.

India

Message

What I'm looking for

I'm looking for healthcare operations, administration, recruitment support, or consulting roles where I can improve care coordination, compliance, patient experience, and operational efficiency.

I've led hospital operations at Avasa Hospitals, directing a 25-bed facility's expansion to 50 beds while managing staffing, budgets, vendors, compliance, and day-to-day administration. I achieved NABH certification, supported COVID-19 admissions with zero fatalities noted, and built insurance partnerships to improve patient access and revenue.

At Star Hospital, I coordinate plastic surgery patient counseling, scheduling, pre- and post-operative care, insurance, billing, and interdepartmental workflows. My background in physiotherapy and patient counseling helps me connect operational discipline with compassionate, coordinated patient care.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager, Plastic Surgery Department

Current

Star Hospital

Feb 2026 - Present (7 months)

Support patient counseling and consultation workflows for plastic surgery cases while coordinating with clinical and administrative teams. Manage surgery scheduling, pre-operative planning, and post-operative follow-up, and coordinate insurance, TPA, billing, and inter-departmental activities.

Patient Counseling Surgery Scheduling Insurance Coordination TPA Coordination Billing NABH Compliance Medico Legal Processes

Unit Head, Hospital Operations

Avasa Hospitals

Sep 2019 - Jan 2025 (5 years 4 months)

Directed operations for a 25-bed hospital and supported its expansion to a 50-bed facility through planning and resource management. Led staffing, budgeting, vendor coordination, and day-to-day hospital administration, achieving NABH certification and managing COVID-19 admissions with zero fatalities.

Hospital Operations Staffing Budgeting Vendor coordination NABH Compliance COVID 19 Management Health Camps Insurance Partnerships

Independent Physiotherapist

Private Practice

Sep 2016 - Aug 2019 (2 years 11 months)

Delivered rehabilitation support for orthopedic and neurological patients through tailored treatment plans and counseling. Built strong patient relationships and developed home-based rehabilitation guidance materials to improve continuity of care.

Physiotherapy Rehabilitation Patient Counseling Treatment Planning Home Based Care

Senior Patient Counselor

Indegene Life Systems Ltd

Nov 2014 - Feb 2015 (3 months)

Counseled kidney transplant patients and families, helping them understand treatment pathways and follow-up needs. Coordinated among surgeons, nephrologists, and patients to support seamless pre- and post-surgery care.

Patient Counseling Transplant Patient Care Care Coordination Communication Skills

Patient Counselor

Saarathi Healthcare

Aug 2013 - Sep 2014 (1 year 1 month)

Guided HCV patients through awareness and adherence programs with compassionate communication and follow-up support. Improved doctor-patient communication by simplifying treatment information and care instructions.

Patient Counseling Hepatitis C Program Adherence Communication Skills

Physiotherapist

Srinivasa Clinic / VPhysiohealth Clinic

Jan 2008 - Dec 2012 (4 years 11 months)

Designed and implemented rehabilitation plans for orthopedic and neurological conditions. Worked with multidisciplinary teams to support patient progress tracking and holistic care delivery.

Physiotherapy Rehabilitation Orthopedic Care Neurological Care Multidisciplinary teamwork