Open to opportunities

Jana Melea

@janamelea

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Dedicated virtual assistant focused on growth and efficiency.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my skills in a supportive environment, with opportunities for growth and development.

Hi, I’m Jana Melea Jocson, a dedicated and detail-oriented Virtual Assistant committed to helping others and focused on growth. With expertise in administrative support, scheduling, email management, data entry, customer service, and graphic design, I take care of the tasks that slow you down—so you can focus on what truly matters.

Throughout my career, I have honed my skills in various roles, including providing email and chat support for German clients and handling technical support at TSA Language and Teleperformance. My experience has equipped me with strong communication skills and the ability to manage multiple tasks efficiently. I am passionate about delivering high-quality service and ensuring client satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Bayelle IT Solutions

Jan 2024 - Dec 2025 (1 year 11 months)

Provided comprehensive virtual assistance, managing schedules and handling email correspondence. Supported marketing and project management initiatives to enhance operational efficiency.

Virtual Assistant Email Marketing Management Marketing Management Project Management Customer Service Graphic Design

Virtual Assistant

One Concierge

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered virtual assistant services, focusing on email and chat support for German-speaking clients. Ensured effective communication and client satisfaction.

Virtual Assistant Email Support Chat Support German Customer Service Data Entry

Technical Support

TSA Language

Jan 2022 - Dec 2023 (1 year 11 months)

Provided technical support to customers, addressing various technical issues. Handled billing concerns and ensured customer satisfaction.

Technical Support Billing Customer Service Troubleshooting Communication Problem Solving

Technical Support

Teleperformance

Jan 2021 - Dec 2022 (1 year 11 months)

Managed technical support inquiries for German-speaking customers, resolving issues efficiently. Addressed billing concerns and maintained high service standards.

Technical Support German Billing Customer Service Communication Problem Solving

Nursing Assistant

Alloheim-Germany

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted nurses with patient care and administrative tasks in a nursing home setting. Provided support to ensure smooth daily operations and patient well-being.

Patient Care Administrative Support Communication Empathy