Chintapalli Gowthami
@chintapalligowthami
IT support technician with ServiceNow expertise and strong SQL/technical support skills.
IndiaWhat I'm looking for
I am a personable and knowledgeable IT support technician with over two years of hands-on experience in enterprise IT support and ticketing systems.
I worked as a Senior Systems Engineer at Cognizant (Nov 2020 – Feb 2023) supporting a large pharmaceutical client, providing 24x7 online support and managing incidents through ServiceNow and Precise tools.
I have practical experience with Windows and Linux, SQL Server and Oracle databases, Core Java and C, MS Office, and hardware/software troubleshooting, and I adapt quickly to new technologies and environments.
I am driven to contribute to organizational growth by delivering reliable technical support, efficient ticket management, and clear stakeholder communication.
Experience
Work history, roles, and key accomplishments
Provided 24x7 IT support for a Novartis-focused project, managing ticketing workflows, assigning and resolving incidents, and ensuring project delivery within scope and schedule over a 2+ year tenure.
Education
Degrees, certifications, and relevant coursework
Aditya Degree College
Bachelor of Science, Computer Science
Grade: 80%
Completed B.Sc. in Computer Science with an aggregate of 80% in 2020.
Board of Intermediate Education, Andhra Pradesh
Intermediate, Intermediate (General)
Grade: 90%
Completed Intermediate (+2) with an aggregate of 90% in 2017.
Board of Secondary Education, Andhra Pradesh
High School Certificate, Secondary Education
Grade: 80%
Completed 10th Standard with an aggregate of 80% in 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
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