Chintapalli Gowthami
@chintapalligowthami
IT support technician with ServiceNow expertise and strong SQL/technical support skills.
IndiaWhat I'm looking for
I am a personable and knowledgeable IT support technician with over two years of hands-on experience in enterprise IT support and ticketing systems.
I worked as a Senior Systems Engineer at Cognizant (Nov 2020 – Feb 2023) supporting a large pharmaceutical client, providing 24x7 online support and managing incidents through ServiceNow and Precise tools.
I have practical experience with Windows and Linux, SQL Server and Oracle databases, Core Java and C, MS Office, and hardware/software troubleshooting, and I adapt quickly to new technologies and environments.
I am driven to contribute to organizational growth by delivering reliable technical support, efficient ticket management, and clear stakeholder communication.
Experience
Work history, roles, and key accomplishments
COProvided 24x7 IT support for a Novartis-focused project, managing ticketing workflows, assigning and resolving incidents, and ensuring project delivery within scope and schedule over a 2+ year tenure.
Education
Degrees, certifications, and relevant coursework
Aditya Degree College
Bachelor of Science, Computer Science
Grade: 80%
Completed B.Sc. in Computer Science with an aggregate of 80% in 2020.
Board of Intermediate Education, Andhra Pradesh
Intermediate, Intermediate (General)
Grade: 90%
Completed Intermediate (+2) with an aggregate of 90% in 2017.
Board of Secondary Education, Andhra Pradesh
High School Certificate, Secondary Education
Grade: 80%
Completed 10th Standard with an aggregate of 80% in 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Chintapalli?
You can contact Chintapalli and 90k+ other talented remote workers on Himalayas.
Message ChintapalliFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
