I am seeking a role that allows me to leverage my skills in patient advocacy and management, within a supportive and growth-oriented environment.
Jamie Payne
@jamiepayne
Experienced Intake Specialist with a passion for helping individuals.
What I'm looking for
I am an experienced Intake Specialist dedicated to assisting individuals in addiction recovery and mental health. My passion lies in effectively communicating treatment options and building strong client relationships. I pride myself on my ability to navigate complex systems, advocate for client needs, and find additional resources to support their journey.
Currently, I work at Acadia Healthcare, where I liaise with clients and their families to address any questions or concerns regarding admissions. I ensure a smooth intake process by coordinating with both remote admissions and onsite clinical teams. My role involves establishing rapport with clients, supporting their arrival process, and ensuring that all necessary paperwork is completed efficiently.
Previously, I served as a Store Manager at Dublin Tobacco & Vape, where I oversaw daily operations, developed sales strategies, and trained staff to deliver exceptional customer service. My extensive experience in office management at Archway Professional Realty has equipped me with strong organizational and leadership skills, enabling me to manage communications, oversee administrative tasks, and implement policies effectively.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Acadia Healthcare
Mar 2024 - Present (1 year 4 months)
Liaised with clients and families regarding potential admissions, addressing questions and concerns. Interfaced with remote admissions and onsite clinical teams for necessary approvals and client plans.
Store Manager
Dublin Tobacco & Vape
Dec 2020 - May 2023 (2 years 5 months)
Oversaw daily store operations, including sales, customer service, and inventory management. Developed and implemented strategies to achieve sales targets and maximize profitability.
Office Manager
Archway Professional Realty Inc
Mar 2003 - Jan 2013 (9 years 10 months)
Managed phone and email communications, oversaw website updates, and managed the company calendar and social media. Coordinated and led administrative and transaction management.
Education
Degrees, certifications, and relevant coursework
Peer Recovery Specialist
Certificate, Peer Recovery
Completed the Peer Recovery Specialist program, gaining expertise in supporting individuals in addiction recovery and mental health. Developed skills in communication, client relationship building, and navigating complex systems to advocate for client needs.
Jan Secor Real Estate School
Certificate, Real Estate Sales
Obtained a Certificate for real estate sales, focusing on the principles and practices of real estate. Gained knowledge in listing paperwork, contract assistance, and managing real estate transactions.
Davidson County Community College
Certificate, Nursing Assistant
Earned a CNA Certificate, providing foundational knowledge and skills in patient care. Studied essential healthcare practices and patient support.
Southwest Guilford High School
High School Diploma, General Studies
Completed high school education, fulfilling general academic requirements. Developed foundational skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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