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@sethcoots
Reliable professional with strong background in customer service.
I am a dedicated and personable professional with a strong background in customer service and office management. My experience as a receptionist and manager has equipped me with excellent interpersonal and communication skills, which I leverage to contribute to the success of dynamic teams. I am seeking a position where I can utilize my skills to enhance team performance and customer satisfaction.
Throughout my career, I have demonstrated strong organizational and time management abilities. At Little Flower Clinic, I greeted patients and visitors, ensuring a welcoming and organized front office environment. I handled multi-line phone systems, scheduled appointments, and assisted healthcare staff with various office duties, maintaining a calm and professional atmosphere.
In my role at Quantum Healthcare, I provided front desk support, managed patient intake processes, and collaborated with healthcare teams to ensure quality service. My experience as a manager at Lucky Vapes involved overseeing daily store operations, training staff, and resolving customer complaints, all while maintaining a positive store atmosphere. I am committed to delivering exceptional service and fostering a collaborative work environment.
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Work history, roles, and key accomplishments
Quantum Healthcare KMHA
Oct 2023 - Present (2 years 1 month)
Provided comprehensive front-desk support, including answering calls, scheduling appointments, and greeting patients. Managed patient intake processes, ensuring smooth transitions from arrival to care. Processed insurance information and assisted in updating patient records, collaborating with the healthcare team for quality patient service.
Little Flower Clinic
Oct 2024 - Jan 2025 (3 months)
Greeted patients and visitors, ensuring a welcoming and organized front office environment. Managed a multi-line phone system, scheduled appointments, and handled patient inquiries. Assisted healthcare staff with various office duties, maintaining a calm and professional atmosphere.
Lucky Vapes
May 2019 - Oct 2023 (4 years 5 months)
Managed daily store operations, including inventory management, staff scheduling, and customer service. Trained and supervised a team, ensuring high standards of customer service and product knowledge. Handled cash and financial transactions, resolved customer complaints, and managed product orders to maintain well-stocked inventory.
Degrees, certifications, and relevant coursework
Diploma, General Studies
Completed high school education, acquiring foundational knowledge across various subjects. Developed essential academic and life skills during the four-year program.
Software and tools used professionally
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