Darnisha Hill
@darnishahill99
Customer-focused Sales & Support Specialist with strong account management skills.
United StatesWhat I'm looking for
Customer-focused Sales & Support Specialist with experience in account management, client relations, and process improvement across insurance, finance, healthcare, and retail industries. Proven ability to handle high call volumes, resolve customer inquiries, and manage CRM systems efficiently. Strong skills in sales support, scheduling, data analysis, and bookkeeping, ensuring seamless operations and customer satisfaction. Adept at building relationships, streamlining processes, and enhancing service quality to drive business success.
Experience
Work history, roles, and key accomplishments
Sales Support Specialist
EasyMed Insurance Services
Jun 2024 - Apr 2024 (-1 years 10 months)
Assisted customers with sales needs, managed accounts, and resolved service issues. Prepared sales reports and coordinated responses for special client requests, demonstrating a strong understanding of CRM systems.
Outbound Verification Specialist
Instant Teams
Jan 2024 - Mar 2024 (2 months)
Managed multiple verification cases while maintaining high professionalism and attention to detail. Consistently met verification targets and handled approximately 500 incoming calls daily.
Small Business Advisor
American Express
Mar 2022 - Jul 2023 (1 year 4 months)
Engaged with small business owners to analyze needs and recommend solutions. Improved processes and established QuickBooks for accurate financial records while managing a high volume of calls and emails.
Surgery Scheduler
Spectrum Pain Clinics
Aug 2020 - Apr 2022 (1 year 8 months)
Managed scheduling and coordination of outpatient procedures while adhering to HIPAA guidelines. Handled patient referrals and educated patients on pre-surgery requirements.
Sales Associate
Maurices
Apr 2015 - Dec 2019 (4 years 8 months)
Engaged with customers to identify needs and recommend products. Collaborated with team members to enhance store performance and handled cash transactions accurately.
Education
Degrees, certifications, and relevant coursework
Milan High School
High School Diploma
Completed high school education, obtaining a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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