Open to opportunities

Jamie Helmick

@jamiehelmick

Message

Dedicated client service representative with a passion for helping others.

United States

Message

What I'm looking for

I am looking for a role that allows me to support and engage with others, ideally in a community-focused environment.

I am a dedicated Client Service Representative with extensive experience in providing exceptional customer service and support. My role at the Emma Goldman Clinic involved greeting patients, managing appointments, and addressing inquiries, ensuring a welcoming environment for all. I pride myself on my ability to resolve concerns promptly and professionally, fostering a positive experience for clients.

Throughout my career, I have developed strong organizational and communication skills, which I utilized while managing social media accounts and engaging with the community. My background as a Direct Service Provider has equipped me with the ability to implement individualized care plans and promote socialization among individuals with disabilities, ensuring their safety and well-being.

I am passionate about working with children and have actively participated in community-building activities, such as leading recreation programs at the Montreat Youth Conference. My commitment to helping others drives my professional journey, and I am eager to bring my skills and experience to a new opportunity.

Experience

Work history, roles, and key accomplishments

Client Service Representative

Emma Goldman Clinic

Jul 2019 - Jun 2025 (5 years 11 months)

Situational Awareness

Client Service Representative

Emma Goldman Clinic

Jul 2019 - Jun 2025 (5 years 11 months)

Greeted and checked in patients, ensuring a positive and welcoming experience upon arrival. Answered phone calls, scheduled appointments, and addressed inquiries or directed them to the appropriate person. Managed social media accounts, including content creation, scheduling, and community management.

Situational Awareness

Softlines Team Member

Target

Jul 2017 - May 2019 (1 year 10 months)

Customer Service Merchandise Inventory Management Conflict Resolution Teamwork

Softlines Team Member

Target

Jul 2017 - May 2019 (1 year 10 months)

Maintained a clean and organized store environment, ensuring merchandise was properly displayed and stocked. Provided exceptional customer service by greeting and assisting customers with their inquiries and purchases. Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction.

Customer Service Merchandise Inventory Management Problem Solving Communication Teamwork Sales

Direct Service Provider

Systems Unlimited Inc

May 2004 - Feb 2011 (6 years 9 months)

Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life. Implemented individualized care plans based on clients' specific needs and goals. Promoted socialization by organizing recreational activities and outings for clients to engage in the community.

Direct Care Disability Support Recreational Activities Communication Empathy

Direct Service Provider

Systems Unlimited Inc

May 2004 - Feb 2011 (6 years 9 months)

Direct Care Recreational Activities Working With People With Disabilities

Education

Degrees, certifications, and relevant coursework

Washington High School

High School Diploma, General Studies

Graduated with honors from Washington High School. Completed a comprehensive high school curriculum.

Indian Hills Community College

Certification, Nursing Aid

Completed the Nurse Aid (CNA) Certification Program. Successfully passed the certification examination.

Indian Hills Community College

Nurse Aid (CNA) Certification, Nursing

Grade: Passed Certification Program

Completed and passed the Nurse Aid (CNA) Certification Program. Obtained Iowa Certified Nursing Aide certification valid from July 8, 2009, to July 10, 2011.