At Softswiss, I provided customer support through live chat and email, helping users with account, payment, and technical inquiries. I handled verification and document checks, explained transaction discrepancies, and followed up on complex cases escalated to other departments.
At Evolution Georgia, I provided real-time live chat support and reviewed logs. Earlier, as a Live Game Presenter, I explained game rules and policies to players; I also continue to plan activities as a Program Leader with Scouts of Samegrelo.

