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Barbare PipiaBP
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Barbare Pipia

@barbarepipia

Customer Support Specialist at Softswiss, handling account, payment, and technical inquiries through live chat and email.

Austria
Message

At Softswiss, I provided customer support through live chat and email, helping users with account, payment, and technical inquiries. I handled verification and document checks, explained transaction discrepancies, and followed up on complex cases escalated to other departments.

At Evolution Georgia, I provided real-time live chat support and reviewed logs. Earlier, as a Live Game Presenter, I explained game rules and policies to players; I also continue to plan activities as a Program Leader with Scouts of Samegrelo.

Experience

Work history, roles, and key accomplishments

SO

Customer Support Specialist

Softswiss

Dec 2025 - Sep 2026 (9 months)

Provided customer support via live chat and email, assisting users with account, payment, and technical inquiries. Handled account-related requests including verification (KYC), document checks, account closure, and self-exclusion requests.

EG

Live Support Specialist

Evolution Georgia

Feb 2025 - Dec 2025 (10 months)

Provided real-time support to customers via live chat, resolving user inquiries and technical issues efficiently. Ensured high customer satisfaction through clear communication and followed internal policies, escalating complex cases when necessary.

EG

Live Game Presenter

Evolution Georgia

Nov 2021 - Feb 2023 (1 year 3 months)

Spoke clearly and eloquently for a full audience, consistently upholding rules and policies of Evolution Georgia. Educated players on game rules and table etiquette, maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.

Education

Degrees, certifications, and relevant coursework

University of Salzburg logoUS

University of Salzburg

Master, Digital Earth

2026 -

Pursuing a Copernicus Master in Digital Earth (CDE) as part of the Erasmus Mundus program, with studies at the University of Salzburg and partner universities.

BU

Business and Technology University

Bachelor, Information Technologies

2020 - 2024

Completed a Bachelor of Information Technologies at Business and Technology University in Tbilisi, Georgia.

PB

Polytechnic Institute of Bragança

Blended Intensive Programme, Machine Learning for Data Science

2024 - 2024

Attended a Blended Intensive Programme on Machine Learning for Data Science in January 2024.

PN

Public School N10

School Diploma, General Education

2008 - 2020

Completed secondary education at Public School N10 in Zugdidi, Georgia.

Tech stack

Software and tools used professionally

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