Open to opportunities

Jamie Bickmore

@jamiebickmore

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Dedicated customer service professional with over 12 years of experience.

United Kingdom

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with over 12 years of experience across various sectors, including hospitality, banking, and call centers. My clear and logical mindset, coupled with a practical approach to problem-solving, has enabled me to maintain high customer satisfaction levels and foster long-term relationships. I thrive on challenges and am committed to contributing to the success of organizations.

Throughout my career, I have held positions such as Customer Service Representative at Monzo Bank and NatWest Business Banking, where I effectively addressed customer inquiries and tailored solutions to meet client needs. My experience in the hospitality industry, including roles as a Sous Chef and Grill Chef, has further honed my ability to work under pressure while ensuring quality service delivery. I am passionate about enhancing customer experiences and am always looking for ways to improve processes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Monzo Bank

Dec 2023 - Oct 2024 (10 months)

Maintained customer satisfaction through forward-thinking strategies and provided primary customer support to internal and external customers. Updated account information to ensure accuracy and efficient service delivery.

Customer Service Customer Satisfaction Account Management Problem Solving Communication

Customer Service Representative

Reassure Insurance

Jan 2023 - May 2023 (4 months)

Effectively addressed customer inquiries and resolved issues to maintain high satisfaction levels. Maintained accurate customer account information for efficient service delivery. Utilized proactive strategies to enhance customer experience and foster long-term relationships.

Customer Satisfaction Account Management Customer Relationship Management

Customer Service Representative

Natwest Business Banking

Mar 2022 - Dec 2022 (9 months)

Built and maintained strong relationships with business clients, regularly meeting to understand their financial needs. Offered tailored solutions to meet specific client requirements.

Client Relationship Management Business Banking Communication

Crew Member

McDonald's

Oct 2021 - Mar 2022 (5 months)

Greeted and interacted with customers in a friendly and professional manner, accurately taking food orders and handling payments. Addressed and resolved customer complaints or concerns politely.

Order Taking

Grill Chef

Franzo's

May 2021 - Oct 2021 (5 months)

Monitored and adjusted grill temperature for optimal cooking, grilling various items like chicken and burgers to ensure safety and desired doneness. Applied marinade and basted chicken during grilling to improve taste.

Grill Operation Marinading

Head Kitchen Porter

Nando's Chickenland

Feb 2020 - May 2021 (1 year 3 months)

Monitored cleaning supplies and equipment, informing management when stocks needed replenishing or maintenance was required. Ensured proper disposal of kitchen waste, including recycling, and regularly emptied waste bins.

Inventory Management Waste Management

Sous Chef

An Grianan ICA

Jul 2017 - Feb 2020 (2 years 7 months)

Supervised and managed kitchen staff, ensuring all tasks were completed efficiently and to restaurant standards. Inspected dishes, tasted food, and oversaw kitchen cleanliness while adhering to health and safety regulations.

Health and Safety Menu Execution

Kitchen Porter

Prior Experience

Sep 2011 - Jul 2012 (10 months)

Maintained cleanliness and organization within the kitchen environment, assisting with various tasks to support culinary operations. Ensured proper handling and storage of kitchen equipment and supplies.

Kitchen Support Waste Management