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James Streater

@jamesstreater

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Operations Lead at BoConcept coordinating daily workflows, customer records, reporting, and staff training.

United Kingdom

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What I'm looking for

I'm seeking to bring my administrative, organisational, and systems skills into an office-based operational or administrative role.

At BoConcept, I coordinate daily operational workflows, including scheduling, logistics, and issue resolution. I maintain CRM and customer records, monitor active cases, and produce weekly reports and forecasts.

Previously, as Operations Lead at AHF (trading as Fabb Furniture), I managed service requests and administrative records, monitored KPIs, and contributed to weekly reporting and action planning. I also trained new team members and managed health and safety documentation.

At Neptune Home, I coordinated installation schedules and logistics between customers, contractors, and internal teams. I also created product training packs and process documentation for staff.

Experience

Work history, roles, and key accomplishments

Current

Store Operations Lead

Current

BoConcept

Jan 2024 - Present (2 years 10 months)

Coordinate daily operational workflows, including scheduling, logistics, and issue resolution. Maintain accurate CRM and customer records, produce weekly reports and forecasts, and deliver staff training and onboarding.

CRM Microsoft Office Scheduling Logistics Reporting Forecasting Corporate Trainer Onboarding Social Media Scheduling Client Communication

Operations Lead

AHF (trading as Fabb Furniture)

Jan 2021 - Dec 2024 (3 years 11 months)

Managed high volumes of service requests, ensuring cases were prioritised and progressed efficiently. Trained and mentored new team members, managed health and safety procedures, and handled escalations.

Case Management Administrative Systems Training Mentorship Health and Safety Compliance KPI Monitoring Reporting Escalation Handling

Installation & Customer Coordination Lead

Neptune Home

Jan 2016 - Dec 2019 (3 years 11 months)

Coordinated installation schedules, site visits, and logistics planning between customers, contractors, and internal teams. Created product training packs and process documentation for staff.

Scheduling Logistics Coordination Project Management Training Materials Process documentation Client Communication

Concession Manager

Fenwicks & Hornby

Jan 2012 - Dec 2016 (4 years 11 months)

Managed stock control, warehouse coordination, and service replacement processes. Coordinated aftersales support, ensuring queries and issues were resolved efficiently.

Stock Control Warehouse Coordination After Sales Support Record keeping Reporting