James Jesse
@jamesjesse
I convert social media leads into revenue for e-commerce brands.
UgandaWhat I'm looking for
I convert high-volume social media inquiries into confirmed sales for online retail brands, using structured follow-up and personalised customer communication across WhatsApp, Facebook, and Instagram.
As a Digital Sales Consultant for a Kampala online fashion retailer, I manage 100+ customer inquiries daily while sustaining a 95% customer satisfaction rate. I achieve a 35% lead-to-sale conversion rate and generate average monthly digital sales revenue of UGX 8.5M, exceeding quarterly targets by 28%.
I also helped grow the brand's social following from 5,000 to 18,000 in 12 months through engagement-driven content, and I train four junior sales associates in digital engagement, follow-up discipline, and closing techniques.
Previously, at E-Commerce Solutions Uganda Ltd, I handled 80+ daily inquiries across email, live chat, and phone, supported a 92% customer retention rate, and processed around 50 weekly sales transactions at 99% accuracy.
Experience
Work history, roles, and key accomplishments
Digital Sales Consultant
Kampala Online Fashion Retailer
Jan 2023 - Present (3 years 9 months)
Manage 100+ customer inquiries daily across WhatsApp, Facebook, and Instagram, sustaining a 95% customer satisfaction rate. Convert online leads into confirmed sales at a 35% conversion rate and grew social media following by 260% in 12 months.
Customer Service Representative
E-Commerce Solutions Uganda Ltd
Jun 2021 - Dec 2022 (1 year 6 months)
Handled 80+ customer inquiries daily across email, live chat, and phone, earning consistently positive service feedback. Delivered a 92% customer retention rate through proactive follow-up and issue resolution.
Education
Degrees, certifications, and relevant coursework
Manheim University
Bachelor of Science, Computer Science
2010 - 2013
Bachelor of Science in Computer Science with a focus on Business Management from Manheim University, Germany, from 2010 to 2013.
Google Digital Garage
Digital Marketing Fundamentals, Digital Marketing
Completed the Digital Marketing Fundamentals certification from Google Digital Garage.
Online Course
Social Media Selling Masterclass, Social Media Selling
Completed the Social Media Selling Masterclass online course.
Professional Development Institute
Customer Service Excellence Certification, Customer Service
Earned the Customer Service Excellence Certification from the Professional Development Institute.
Microsoft
Microsoft Office Certified, Microsoft Office
Microsoft Office Certified in Word and Excel.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
Skills
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