Open to opportunities

Mwesigwa Japheth

@mwesigwajapheth

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Customer Success & Digital Marketing professional driving retention, adoption, and revenue growth.

Uganda

Message

What I'm looking for

I seek a customer-focused role where I can drive retention and adoption, advocate for customers, work with cross-functional teams, and help small businesses grow in a fast-paced, growth-oriented environment.

I am a results-driven Customer Success and Digital Marketing professional with hands-on experience owning high-value books at Jumia Uganda, achieving 95%+ retention, driving feature adoption, and identifying upsell opportunities to grow revenue. I combine elite communication, relationship-building, and technical adaptability to advocate for customers, streamline support processes, and improve product experience.

Previously, I created engaging content and managed social media for hospitality and entertainment brands, boosting engagement, visibility, and customer loyalty. Passionate about empowering small businesses, I excel in fast-paced, ambiguous environments and bring proven skills in market analysis, problem-solving, and use of customer-success platforms like Salesforce and Confluence.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Jumia Uganda

Jan 2024 - Jan 2026 (2 years)

Owned a high-volume book of business, achieving 95%+ retention while driving feature adoption, identifying upsell opportunities, and streamlining support processes to improve satisfaction and operational efficiency.

& Customer Success Account Management Retention Upselling Customer Advocacy Data Analysis

Content Creator & Social Media Handler

Sanyu Restaurant

Jan 2023 - Jan 2024 (1 year)

Managed social platforms and created promotional content that increased customer engagement and sales while handling customer inquiries to drive retention and loyalty.

Social Media Management Content Creation Customer Engagement Community Management Copywriting Brand Promotion Customer Support Analytics

Digital Marketer & Content Creator

Swangz Avenue

Jan 2022 - Jan 2023 (1 year)

Produced marketing content and supported campaign planning that grew audience engagement and improved customer adoption and long-term brand connection.

Digital Marketing Content Strategy Audience Growth Copywriting Social Media Analytics

Education

Degrees, certifications, and relevant coursework

Makerere University Business School

Bachelor of Marketing, Marketing

2024 -

Undergraduate studies in Marketing at Makerere University Business School, currently pursuing a Bachelor of Marketing with coursework focused on marketing principles and customer engagement.

Midland High School

Uganda Advanced Certificate of Education, General Secondary Education

2021 - 2022

Completed Uganda Advanced Certificate of Education (A-Level) with studies preparing for tertiary education in business and marketing-related subjects.