Looking for a job

Brittany Williams

@brittanywilliams4

Message

I resolve SaaS product issues, improve support documentation, and guide customers through cloud software workflows.

United States

Message

What I'm looking for

I'm looking to continue resolving SaaS product issues, supporting customer onboarding and integrations, and partnering with Product and Engineering teams to improve customer experiences.

I'm currently supporting customers at Integrated Solutions Political, where I troubleshoot cloud-based SaaS issues, manage high-volume Jitbit tickets, and turn customer reports into detailed bug reports for Engineering.

I also help customers use third-party integrations including Anedot, WinRed, Dropbox, and Mailchimp, while creating Help Center articles, user guides, onboarding resources, and accurate Excel reports.

Previously, I delivered Tier 2 support for Flex Dental Solutions, resolving complex dental software issues through Zendesk, Jira, HubSpot, and Slack. My background in remote support, customer service, and healthcare has strengthened my communication, documentation, and problem-solving approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Support Specialist

Current

Integrated Solutions Political

May 2025 - Present (1 year 4 months)

Provided Tier 1 technical support for a cloud-based SaaS platform, troubleshooting software issues and guiding users through platform functionality. Managed high-volume support tickets, created bug reports, and assisted with third-party integrations.

SaaS Technical Support Tier 1 Technical Support Troubleshooting Jitbit Anedot WinRed Dropbox Mailchimp Customer Onboarding Help Center Excel Slack Cross Functional Collaboration

Tier 2 Technical Support Specialist

Flex Dental Solutions

Jul 2023 - May 2025 (1 year 10 months)

Delivered Tier 2 technical support for cloud-based dental software, diagnosing and resolving software issues while minimizing customer downtime. Escalated defects through Jira and supported customers via phone, email, and chat.

Tier 2 Technical Support Cloud Support Troubleshooting Jira Zendesk HubSpot Slack Client Communication Root Cause Analysis

Travel Certified Nursing Assistant (CNA)

Love & Care Staffing Agency

Dec 2021 - Nov 2024 (2 years 11 months)

Delivered compassionate patient care while maintaining accurate documentation and confidentiality. Worked effectively in fast-paced healthcare environments requiring strong communication and adaptability.

Patient Care Documentation Communication Skills Adaptability

Customer Support Representative | Content Moderator

Social Media MN

Feb 2021 - Mar 2022 (1 year 1 month)

Responded to customer inquiries through remote communication channels while maintaining excellent customer service. Reviewed user-generated content for policy compliance and escalated complex cases following procedures.

Customer Support Content Moderation Written Communication Issue investigation Escalation Management

Customer Service Representative

HMSHost

Jan 2018 - Jan 2021 (3 years)

Developed strong customer service, communication, teamwork, and problem-solving skills while working in high-volume customer-facing environments.

Customer Service Communication Skills Teamwork Problem Solving

Catering Team Member

Chick-fil-A

Jan 2015 - Jan 2018 (3 years)

Developed strong customer service, communication, teamwork, and problem-solving skills while working in high-volume customer-facing environments.

Customer Service Communication Skills Teamwork Problem Solving

Retail Sales Associate

Target

Jan 2013 - Jan 2015 (2 years)

Developed strong customer service, communication, teamwork, and problem-solving skills while working in high-volume customer-facing environments.

Customer Service Communication Skills Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Love & Care Staffing Agency

Certified Nursing Assistant (CNA), Nursing

2021 - 2024

Completed a Travel Certified Nursing Assistant (CNA) program through Love & Care Staffing Agency, providing patient care in fast-paced healthcare environments.