james goodness

I am a motivated and dynamic customer service professional with experience assisting customers, handling transactions, and resolving issues in retail and oil & gas environments. I hold a B.Sc. in Microbiology (Second-class upper) and combine strong communication, time-management, and problem-solving skills with a fast aptitude for learning new systems and remote-work tools.

I have a proven record of improving customer satisfaction through clear communication, accurate recordkeeping, and calm, professional handling of concerns. I bring technical skills in Microsoft Office, data collection and analysis, content creation, and basic graphic/motion design, and I am eager to grow in a remote-support or customer-facing role where I can contribute reliability, adaptability, and measurable service improvements.