James Garcia

I am a bilingual customer service professional with extensive front-line experience in retail, postal operations, and contact-center support. Over a decade I have supported customers in person, by phone, and via email, resolving complaints and ensuring transactions complete smoothly.

At the United States Postal Service I processed mail, conducted financial transactions, handled claims, and delivered consistently professional service from October 2020 to December 2023. Prior roles include sales management, store operations, and inbound call center support where I trained staff, opened/closed stores, and managed cash procedures.

I bring hands-on skills in customer interaction, complaint resolution, sales, and basic technical support from roles at Blizzard Entertainment and Sears. I am comfortable with routine administrative and operational tasks including mail sorting, product sales, and scheduling.

I am ready to contribute to a team-focused environment that values reliability, clear communication, and strong customer care. I seek roles where I can apply my bilingual skills, customer-facing experience, and operational knowledge to improve service outcomes.