Miranda Carter

I am a motivated entry-level professional with strong communication, problem-solving, and interpersonal skills, focused on delivering excellent customer experiences and supporting operational goals.

I have hands-on experience across retail, e-commerce fulfillment, and postal delivery at Walmart, Amazon, and the United States Postal Service — processing an average of 2,500 packages per shift with a 99% accuracy rate and delivering 1,200 mail pieces daily while achieving a 99% on-time rate. I implemented workflow and route optimizations that reduced handling time and delivery times by 20% and 15% respectively, and reduced order errors by 30% through streamlined packing processes.

I trained and mentored 10+ team members, improving onboarding speed and safety outcomes, and consistently exceeded productivity targets. I am eager to bring my strong work ethic, adaptability, and customer-first mindset to a customer service team where I can continue to learn and contribute.