James Furlong

I am a dynamic IT technician and systems administrator with extensive experience supporting municipal offices, maintaining Windows-based Hyper-V servers, and implementing automated backup and disaster recovery solutions that minimize downtime. I have a strong track record of managing software deployments, collaborating with vendors to implement specialized systems like Police RMS and municipal financial platforms, and ensuring compliance with government security and data-handling policies.

I prioritize clear communication and documentation, working with department heads to capture processes and incidents and to improve operational efficiency. My strengths include IT asset management, help desk operations, data recovery, and optimizing system performance to support critical municipal operations.