Open to opportunities

Keith Williams

@keithwilliams1

Message

Resourceful IT systems administrator focused on secure, reliable endpoint support.

United States

Message

What I'm looking for

I seek hands-on IT roles focused on systems and endpoint administration where I can improve security, streamline patching and deployments, and collaborate across teams in remote, hybrid, or on-site environments.

I am a resourceful IT specialist with extensive experience supporting systems, endpoints, and users across healthcare, federal, and private sectors. I deliver reliable solutions in remote, hybrid, and on-site environments, from hospital floors to secure government networks.

My hands-on background includes systems administration for Windows environments, endpoint imaging and lifecycle management, patch management, and troubleshooting at Tier I–III levels. I have administered tools and platforms such as SCCM, BigFix, ServiceNow, VMware, Office 365, Active Directory, and Azure Policy while ensuring security and compliance including antivirus management and vulnerability remediation.

I consistently focus on performance optimization, clear documentation, and cross-functional collaboration. I have supported P25 radio systems for federal clients, delivered clinical IT support in healthcare settings with HIPAA considerations, and provided managed services for small business clients, training users and improving operational resilience.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Support

Current

Privately Employed

May 2023 - Present (2 years 5 months)

Provide remote systems administration and endpoint support for small business clients, managing patching, updates, and security configurations across Windows environments while troubleshooting hardware/software issues and ensuring secure remote access.

Windows Patch Management Remote Support Active Directory Office 365 VPN

P25 Systems Administrator

Global Engineering & Technology

Oct 2020 - May 2023 (2 years 7 months)

Supported and maintained P25 radio systems for federal clients, administering firmware updates, system configurations, and network diagnostics while collaborating with engineering teams to resolve faults and optimize performance.

P25 Systems Firmware Systems Administration Troubleshooting Documentation User Training Security Compliance

Systems Support Analyst

East TN Children’s Hospital

Mar 2017 - Aug 2020 (3 years 5 months)

Delivered Tier II support for clinical and administrative staff, managed endpoint deployments and imaging, resolved hardware/software issues, and ensured HIPAA compliance during IT audits.

HIPAA Troubleshooting Active Directory Patch Management

Endpoint Systems Support

Privately Employed

Jan 2015 - Feb 2017 (2 years 1 month)

Provided IT support for local businesses and individuals, diagnosing network and device issues, implementing backup solutions and basic cybersecurity measures to maintain operational continuity.

Backup Solutions Imaging Remote Support Customer Training

Tier I Technical Support

SAIC

Dec 2013 - Dec 2014 (1 year)

Delivered Tier I support for federal clients via phone and remote tools, logging and escalating incidents in ServiceNow and assisting with password resets, software installations, and basic troubleshooting.

ServiceNow Remote Tools Password Resets Ticketing Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

Fountainhead College of Technology

Bachelor's (coursework completed), Network Security and Forensics

Completed coursework toward a Bachelor's in Network Security and Forensics, with studies concluding in April 2011.

Fountainhead College of Technology

Associate of Occupational Science, Information Technology

Completed an Associate of Occupational Science in Information Technology in April 2010 with coursework focused on IT fundamentals and systems support.