James Finklea II

Direct administrative and human resource management functions for call center staff, including scheduling, workload distribution, and performance oversight. Establish performance guidelines and conduct evaluations for all direct reports.

Evaluated performance of subordinate staff and resolved complex service issues to ensure uninterrupted patient care delivery. Managed daily workflow and productivity of Advanced Medical Support Assistants across Primary Care clinics.

Assessed clients' physical condition and designed individualized training plans based on BMI, conditioning, and goals. Coached 15+ clients to reduce body fat, build lean muscle, and increase strength.

Assessed clients' physical condition and designed individualized training plans based on BMI, conditioning, and goals. Performed body fat analysis and nutritional consulting and monitored client progress.

Coordinated assignments and workflow for Advanced MSAs across an interdisciplinary unit, including Mental Health clinics. Conducted daily workload assessments and staffing coverage, and audited medical scheduling for VHA compliance.

Delivered technical support to physicians, nurses, social workers, and medical staff; coordinated cancellations, scheduling, appointment changes, and patient transportation. Served as first point of contact and advocate for veterans on the inpatient unit.

Provided logistical support for second-opinion biopsy consultations, including case setup, material verification, and billing entry. Coordinated shipment/tracking of tissue blocks and slides and maintained inventory of pathology reports.

ACE-Certified Personal Trainer certification, active from 2021 to present.

Bachelor of Arts in Natural Sciences with a concentration in Biology, completed in August 2011.

Basic Cardiac Life Support (BCLS) certification from the American Red Cross.