Looking for a job

James Brennan

@jamesbrennan

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I build revenue-driving operations, analytics, and customer retention systems for automotive organizations.

United States

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What I'm looking for

I'm looking to lead strategy, operations, and analytics work that improves revenue performance, forecasting, customer retention, and scalable go-to-market processes across cross-functional teams.

At BMW Group, I support retail sales, service, and parts operations for BMW North America’s flagship dealer serving 50,000+ clients. I build operational infrastructure, improve data quality, and lead cross-functional strategy initiatives that generated $11 million in additional annual revenue.

I’ve increased sales conversion 7% year over year, service 15% year over year, and sales revenue 62% year over year. Previously, I led customer engagement and lease-retention strategy for a 12-person cross-functional team, delivering efficiencies expected to save at least $5.2 million annually.

Across BMW, Drive Performance Group, and ABC News’ Good Morning America, I’ve translated analytics, technology, training, and process design into stronger customer experiences and scalable commercial operations. I hold an MBA in Strategic Management, Business Analytics, and Marketing from Villanova University.

Experience

Work history, roles, and key accomplishments

Current

Director of Business Intelligence

Current

BMW Group

Aug 2022 - Present (4 years 1 month)

Serve as a senior operational and analytical partner to executive leadership, supporting retail sales, service, and parts operations for BMW North America's flagship dealer serving 50,000+ clients. Spearhead cross-functional strategy meetings, collaborate with vendors on data quality, and develop internal processes that enabled additional revenue of $11 million per year.

Salesforce BI Tools Analytics Business Intelligence Process Improvement Vendor Management Cross functional Leadership Strategic Planning