Open to opportunities

James Boyd

@jamesboyd

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Versatile professional specializing in trust and safety analysis.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement, where I can leverage my skills in trust and safety analysis and quality assurance.

I am a versatile and reliable professional with a strong background in trust and safety analysis, CNC machining, quality assurance, and customer service. My most recent experience has been focused on maintaining platform integrity on LinkedIn, where I moderate content, enforce community standards, and analyze user behavior to identify harmful or policy-violating material. I have a proven track record in digital content review, issue resolution, and cross-functional collaboration to enhance moderation workflows.

In addition to my expertise in trust and safety, I have extensive experience in operating and maintaining complex machinery, supervising quality standards, and training staff. I am proficient in multiple facets of computer technology and possess strengths in teamwork, efficiency, and continuous improvement. My diverse skill set allows me to adapt to various roles and contribute effectively to any team.

Experience

Work history, roles, and key accomplishments

Current

Trust and Safety Analyst

Current

Accenture

May 2022 - Present (3 years 1 month)

Responsible for maintaining platform integrity and user safety on LinkedIn. Moderate and review job listings and social media posts to ensure compliance with community guidelines. Identified and escalated harmful, deceptive, or policy-violating content.

Content Moderation Platform Integrity Policies Community Policies Data Analysis

Food Safety / Production Machine Operator

Kellogg's

Oct 2021 - May 2022 (7 months)

Operated and monitored packaging machines for finished products, ensuring quality and safety standards. Performed regular inspections and maintenance to uphold operational efficiency. Managed production line performance while adhering to GMP protocols.

Quality Control Maintenance Packaging

Production / Machinist / Machine Operator

Lozier

Jan 2012 - Jan 2020 (8 years)

Worked across paint line, assembly, and packaging operations. Operated spot welding machines and press brakes for manufacturing processes. Interpreted blueprints and schematics for steel fabrication and welding projects.

Spot Welding Press Brake Operation Assembly Packaging Manufacturing Processes

CNC Operator

Sympateco

May 2018 - Jan 2019 (8 months)

Programmed and operated CNC machinery to fabricate precision aluminum components with high efficiency. Monitored machine performance, conducted tool changes, and executed program adjustments for optimal production output. Collaborated with design teams to interpret technical blueprints and implement exact machining requirements.

Aluminum Fabrication Tool Changes

Quality Assurance Supervisor

H&B Enterprises

Apr 2009 - May 2011 (2 years 1 month)

Supervised daily operations of the quality assurance team in a busy call center environment, ensuring adherence to client standards. Developed and implemented quality assurance protocols to improve agent performance and service delivery. Conducted regular call audits, delivered constructive feedback, and led training sessions for continuous improvement.

Quality Assurance Performance Staff Training Customer Service Compliance Monitoring

Customer Service Representative

West Corporation

Apr 2006 - Aug 2009 (3 years 4 months)

Provided exceptional support for high-volume inbound and outbound call operations, addressing a wide array of customer inquiries. Resolved billing, service, and product issues with a focus on customer satisfaction and retention. Utilized CRM systems to log interactions, follow up on open cases, and maintain accurate customer records.

Customer Service CRM Systems Customer Retention Billing Product Support Data Entry Communication

Tax Preparer / Marketing Manager

Liberty Tax

Jan 2006 - Apr 2006 (3 months)

Prepared and filed accurate tax returns for a broad client base, ensuring adherence to federal and state tax regulations. Provided in-depth consultations to clients to maximize returns and reduce tax liabilities. Led local marketing initiatives, including direct outreach and promotional events, significantly increasing customer engagement.