James Barham

Completed 30 consultations with a 100% positive feedback rate and 15 repeat clients. Supported technical diligence engagements and advised on vendor selection and renewal strategy.

Kept the Körber WMS, COFE WES, RF, and material handling systems behind a 24/7 high-volume DTC distribution center at 99.9% availability. Led a 12-person IT team supporting 1,200+ users and 2,500+ assets.

Led a multi-tier team of 30+ agents and team leads handling 25K+ Starlink customer contacts per month. Raised CSAT from 68% to 90%+ and cut reported issues 20% by feeding customer insights to product and service teams.

Managed 12 teams and 220+ employees handling 25K+ monthly last-mile escalations across CA and NV at 90% QA scores. Launched No Package Left Behind to resolve failed deliveries at the station rather than issue customer concessions.

Expanded the US and Canada carrier network 50%, onboarding 3 carriers and improving on-time pickup and delivery 40%. Generated $30K/month in new revenue and protected $90K by evaluating vendor performance and sourcing risk.

Recovered $4.1M in unbilled purchase orders and $6M in RMA warranty parts across SF data centers. Processed 50,000 SKUs through self-built inventory controls and held 100% inventory scores.

Raised station ranking from 29th to 4th of 150 and cut variable cost per package from $1.33 to $0.64. Set a 110,000 package induction record and cut out of delivery time 48%.

Bachelor of Science in Business Administration with an Entrepreneurship Certificate, completed in 2017.

Certification in Six Sigma Green Belt.