Looking for a job

Hooman User

@balihoo

I am a strategic Customer Support Manager and Technical Operations Lead with 7+ years of designing AI and automation systems for global brands

United States

Message

What I'm looking for

I am looking for a Customer Support Manager or Technical Operations role at a company that values innovation in the customer experience. I want to step into a CX leadership role to bridge the gap between complex backend technology and frontline support.

I lead customer support operations and CX technology implementations for B2B and B2C organizations worldwide.

As an independent consultant and lead CX strategist, I've designed and deployed AI-powered support ecosystems for e-commerce and SaaS brands including UrbanCrate and Codex. I map customer journeys, automate repetitive ticket resolutions, and improve response times and SLA compliance.

I've also built responsive voice-support systems for emergency roadside assistance at SinoAssistance and real-time verification at ArgusVerify, balancing reliable operations with empathetic user experiences under strict constraints.

I partner with enterprise clients including Greenberg Traurig, The University of Newcastle, and Packet Coders to audit workflows, identify bottlenecks, and deliver operational roadmaps. My work connects technical backends, automation, and end-user usability across support and internal workflows.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant & Lead CX Strategist

Current

Various Global Clients

Jan 2018 - Present (8 years 8 months)

Acted as the primary operational lead and systems architect for numerous B2B and B2C organizations, transforming their customer support, client engagement, and internal workflows through advanced technology.