At Kiwibit, I lead technical services and serve as the senior escalation point for critical issues. I build and run the CSR and Technical Support organization, and partner with R&D on pre-launch product validation.
At Model 1, I delivered onboarding, configuration, and training on the OCC and I360 platforms for more than 20 California school districts adopting electric buses. I also assessed existing telematics and data-logging hardware and designed integration paths into Model 1 platforms.
At Skyworth USA, I directed North American service operations for the television product line and sustained an approximately 80% case-closure rate. I also managed vendor accountability, spare-parts logistics, and e-waste compliance across the US and Canada.
Earlier, I supported networking, wireless, smart home, and surveillance products at TP-Link and Q-See, including tier 3 escalations and helping launch an overseas call center. My experience also includes QA testing, warehouse and retail operations, and customer support.
