James Andrews
@jamesandrews
I deliver compliant banking service, resolve account needs, and build trusted client relationships.
United StatesWhat I'm looking for
At Truist Bank, I support branch sales goals by identifying client needs, recommending financial products, making referrals, and conducting proactive outreach. I process routine and complex transactions accurately while helping clients open accounts and resolve issues.
Previously, I built member relationships at Civic Federal Credit Union and Marine Federal Credit Union, where I managed accounts, balanced cash drawers, addressed inquiries, and assisted with loan applications. I consistently followed banking regulations, operational procedures, and risk-management policies.
My customer service management experience at Walmart strengthened my ability to resolve conflict, coach employees, and stay professional in high-pressure situations.
Experience
Work history, roles, and key accomplishments
Identified client needs and supported branch sales goals by recommending financial products and conducting proactive outreach. Maintained compliance with banking regulations while processing transactions and delivering customer service.
Branch Advisor
Civic Federal Credit Union
Jul 2025 - May 2026 (10 months)
Built relationships with members to increase financial well-being and processed transactions accurately. Maintained cash drawers and ensured compliance with operational procedures.
Solutions Expert I/II
Marine Federal Credit Union
Sep 2024 - Jun 2025 (9 months)
Served as primary point of contact for members, opening and managing accounts, and resolving concerns. Assisted with loan applications and identified opportunities to recommend products.
Maintained a clean and organized sales floor and managed high-stress situations professionally. Coached employees on best practices and provided constructive feedback.
Education
Degrees, certifications, and relevant coursework
Louisiana State University of Alexandria
Bachelor of Science, Accounting
Pursuing a Bachelor of Science in Accounting with a concentration in Fraud & Forensics.
Richlands High School
High School Diploma, General Studies
Grade: 3.87 GPA
Activities and societies: Beta Club Member, Avid Member
Earned a High School Diploma with a 3.87 GPA, while participating in Beta Club and Avid.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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