At Emory Healthcare, I provided Tier 3 support and technology solutions across three hospitals and five medical practices. I troubleshot complex Windows desktop and server issues and configured and monitored network infrastructure.
I served as Team Leader for a migration of more than 1,300 desktops to Windows 10 and Windows 11, contributing to a 20% improvement in system efficiency. As a Solutions Architect in clinical environments, I analyzed workflows and recommended technology solutions and process improvements.
At Computerland Inc., I directed technicians during a multi-state Windows NT rollout involving more than 2,000 desktop PCs and printers, and redesigned conversion processes that generated approximately $60,000 in project cost savings. Earlier, at SunTrust / Truist Bank, I supported mutual fund operations and developed Microsoft Access databases for market-data analysis.
