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Jamel McnairJM
Open to opportunities

Jamel Mcnair

@jamelmcnair

Customer Service Associate who coordinates mail, shipments, and customer communication with accuracy and professionalism.

United States
Message

What I'm looking for

I’m looking for a role where I can use my customer service strength, accurate record keeping, and compliance mindset, with consistent day-to-day responsibilities and clear expectations—where I can contribute reliably and grow.

I’m a Customer Service Associate focused on delivering reliable mail and office services. I serve as liaison between TMG’s mail and office services team and client departments, receive, sort, and distribute incoming mail, and prepare outbound courier shipments while tracking and maintaining records.

Across my roles, I’ve combined strong customer service with disciplined record keeping, compliance, and problem solving. As a Collections Representative, I set up payment arrangements, followed up until accounts were paid or resolved, performed skip tracing, and adhered to FDCPA regulations; as a Delivery Driver, I handled packages, followed optimized routes, scanned deliveries, and maintained safety and accurate delivery records.

Experience

Work history, roles, and key accomplishments

AD

Delivery Driver

Amazon DGI3

May 2025 - Jul 2025 (2 months)

Operated a delivery vehicle safely while following optimized routes and completing scheduled stops. Loaded and scanned packages with a handheld device, delivered items securely, and maintained accurate delivery and vehicle records.

SA

Collections Representative

Simm Associates

Feb 2024 - Apr 2025 (1 year 2 months)

Managed assigned accounts by setting up payment arrangements after debtor contact and following up until accounts were resolved or deemed uncollectible. Conducted skip tracing, maintained required account documentation, and followed FDCPA compliance procedures.

IK

Warehouse Co Worker

IKEA

Apr 2023 - Jan 2024 (9 months)

Stored, retrieved, and replenished stock while transporting inventory within the warehouse to support fulfillment operations. Assisted the wider fulfillment team with additional tasks as needed.

Education

Degrees, certifications, and relevant coursework

SS

Smyrna High School

High School Diploma, High School

2010 - 2012

Earned a high school diploma from Smyrna High School.

Tech stack

Software and tools used professionally

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