Jamel Mcnair
@jamelmcnair
Customer Service Associate who coordinates mail, shipments, and customer communication with accuracy and professionalism.
What I'm looking for
I’m a Customer Service Associate focused on delivering reliable mail and office services. I serve as liaison between TMG’s mail and office services team and client departments, receive, sort, and distribute incoming mail, and prepare outbound courier shipments while tracking and maintaining records.
Across my roles, I’ve combined strong customer service with disciplined record keeping, compliance, and problem solving. As a Collections Representative, I set up payment arrangements, followed up until accounts were paid or resolved, performed skip tracing, and adhered to FDCPA regulations; as a Delivery Driver, I handled packages, followed optimized routes, scanned deliveries, and maintained safety and accurate delivery records.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
The Millennium Group
Nov 2025 - Present (7 months)
Served as liaison between mail/office services and client departments, delivering and collecting mail across the Newark, Delaware metro area. Received, sorted, and distributed inbound mail and processed outbound courier shipments with accurate tracking, logs, and data entry.
Delivery Driver
Amazon DGI3
May 2025 - Jul 2025 (2 months)
Operated a delivery vehicle safely while following optimized routes and completing scheduled stops. Loaded and scanned packages with a handheld device, delivered items securely, and maintained accurate delivery and vehicle records.
Collections Representative
Simm Associates
Feb 2024 - Apr 2025 (1 year 2 months)
Managed assigned accounts by setting up payment arrangements after debtor contact and following up until accounts were resolved or deemed uncollectible. Conducted skip tracing, maintained required account documentation, and followed FDCPA compliance procedures.
Warehouse Co Worker
IKEA
Apr 2023 - Jan 2024 (9 months)
Stored, retrieved, and replenished stock while transporting inventory within the warehouse to support fulfillment operations. Assisted the wider fulfillment team with additional tasks as needed.
Thigh Debone and Packer
Perdue Farms, Inc.
Oct 2022 - Feb 2023 (4 months)
Performed thigh deboning on a production line by removing bone using specialized knives while meeting strict quality and safety standards in a fast-paced environment. Fed and packed product onto processing and packaging equipment while following safety and sanitation guidelines.
Toll Collector
Delaware River and Bay Authority
Sep 2021 - Sep 2022 (1 year)
Collected tolls from motorists while ensuring proper vehicle classification and accuracy of transactions. Provided basic customer service, maintained transaction records, balanced cash drawers, and followed state toll policies and procedures.
Thigh Debone and Packer
Perdue Farms, Inc.
Jan 2018 - May 2019 (1 year 4 months)
Removed bone from chicken thighs on a production line using specialized knives while adhering to quality and safety requirements. Fed and packed product on processing and packaging equipment while following daily safety and sanitation expectations.
Education
Degrees, certifications, and relevant coursework
Smyrna High School
High School Diploma, High School
2010 - 2012
Earned a high school diploma from Smyrna High School.
Availability
Location
Authorized to work in
Job categories
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