Jalyn Ferrand

I am a dedicated medical receptionist currently working at Touro / LCMC Health, where I manage a high volume of inbound calls and ensure patients receive the best care possible. My role involves scheduling appointments, verifying insurance eligibility, and assisting patients with their inquiries, all while maintaining HIPAA compliance. I pride myself on my ability to resolve patient complaints with empathy and effective problem-solving skills.

Before my current position, I gained valuable experience at Target in various roles, including guest services and fulfillment. This experience honed my customer service skills and taught me how to thrive in fast-paced environments. I am currently pursuing a degree in Kinesiology at Tulane University, focusing on rehabilitation therapy and healthcare systems, which further fuels my passion for helping others.