Jale Uncu

Handpicked by the Head of Professional Services to lead a full-scale transformation of onboarding and customer experience across all Professional Services projects. Entrusted with resolving systemic delivery issues, accelerating time-to-value, and restoring customer confidence at a critical juncture for the business.

Key Achievements:

• Led a comprehensive rebuild of the Professional Services on

Launched and scaled a profitable design and e-commerce business offering custom illustration, brand identity, and digital design services. Built a global client base through strategic positioning, achieving a 65% repeat customer rate and generating over $60K in revenue through direct sales and partnerships.

Self-published a children's book, leading end-to-end execution across creative development

Led global Customer Success operations for Managed Services, transforming the enterprise engagement model, improving retention, and scaling CS strategy across cross-functional teams. Focused on lifecycle governance, performance frameworks, and strategic alignment with high-value customers.

Key Achievements:
• Designed and executed a global Customer Success strategy, increasing enterprise customer

Led strategic customer success initiatives across a portfolio of enterprise and mid-market clients, with a focus on retention, expansion, adoption, and executive engagement. Created and launched scalable customer success playbooks for lifecycle planning, renewal risk mitigation, and executive business reviews, contributing to a 20% reduction in churn risk.

Built and launched the company’s cloud s

Managed customer success strategy for a portfolio of high-value enterprise accounts, driving adoption, satisfaction, retention, and long-term account growth. Developed engagement playbooks and customer programs that improved the overall customer experience and helped increase the company’s Net Promoter Score by more than 15 points.

Played a key role in advancing cloud security adoption across bot

Led end-to-end customer success strategy for a rapidly scaling education finance platform, supporting over 10,000 student accounts. Streamlined onboarding and support workflows, driving a 96% CSAT rating through automation, proactive engagement, and scalable service design.

Spearheaded the full migration to a new Loan Origination and Servicing system, redesigning operational processes to cut manu

Oversaw full business operations for a high-traffic creative studio, managing sales, pricing, and fulfillment for 1,000+ custom design projects. Led a team of three artists and drove record-breaking weekly sales of $37,000 through optimized workflow, service packaging, and pricing strategy.

Developed and executed a digital marketing strategy that combined SEO, website UX improvements, and targete

Designed and executed a customer retention strategy that increased first-time retention rates from 52% to 76%, improving learner engagement and lifecycle value across international markets.

Edited and localized English training content to ensure cultural and linguistic accuracy, supporting product consistency across diverse global audiences.

Led the implementation of a web-based content manageme

- Negotiated and managed contracts with agents representing buyers and sellers, ensuring compliance with legal disclosures and optimizing client outcomes.
- Conducted in-depth market analysis, prepared data-driven bid presentations, and facilitated title searches, home inspections, and listing research to support seamless transactions.
- Designed and executed targeted marketing and promotional cam

- Led borrowers through the loan qualification and approval process, providing expert guidance on conventional and government loans, securing 80+ initial approvals through proactive client engagement.
- Analyzed and verified financial data, including income, credit history, employment records, property appraisals, and title insurance, ensuring seamless and accurate loan application submissions.
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Bachelor of Arts in Government & International Relations from William & Mary.