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Jaleesa User

@jaleesauser

Administrative Assistant experienced in claims support at Progressive, maintaining accurate records and coordinating claims workflows.

United States

Message

At Progressive, I maintained claims records, entered data, organized supporting documents, and supported claims adjusters with case materials and workflow coordination.

At Solstice Counseling, I scheduled virtual and in-person appointments across three buildings and coordinated communications between clients and staff.

At H&R Block, I responded to customer inquiries across social platforms and achieved 110% of my performance plan. I’m a New Jersey Notary Public and bring experience in records management, customer service, and administrative support.

Experience

Work history, roles, and key accomplishments

Claims Administrative Assistant

Progressive

Jul 2025 - Oct 2026 (1 year 3 months)

Maintained accurate records and provided administrative support to claims adjusters, including organizing case materials and tracking claim progress. Responded to customer inquiries and supported daily office operations.

Data Entry Records Management Claims Management Software Customer Service Microsoft Office

Administrative Assistant

Solstice Counseling

Feb 2024 - May 2025 (1 year 3 months)

Coordinated communications between clients and staff, scheduled appointments across three buildings, and managed multiple administrative priorities. Supported improvements to administrative processes.

Appointment Scheduling Calendar Coordination Communication Skills Administrative Support Microsoft Office

Social Media Representative

H&R Block

Oct 2021 - Dec 2023 (2 years 2 months)

Managed customer inquiries across social media platforms, achieving 110% of performance plan while maintaining first-contact resolution. Led team meetings and introduced procedures to improve communication.

Social Media Management Customer Service Issue Resolution Team Leadership Communication Skills

Receptionist

Esporta Fitness

Jan 2020 - Sep 2021 (1 year 8 months)

Welcomed and assisted 40-80 guests per shift, managed incoming inquiries, and completed over 30 outbound calls daily. Updated customer information using CRM systems and supported front desk operations.

Customer Service CRM Systems Front Desk Operations Communication Skills Data Entry

Cashier Manager

Ferman Chevrolet

Apr 2018 - Oct 2019 (1 year 6 months)

Processed customer transactions and reconciled payments up to $20,000 across multiple payment methods. Supported new-hire onboarding and coached team members on customer service procedures.

Payment Processing Reconciliations Customer Service Team Coaching Onboarding

Patient Access Representative

Health Net Federal Services

May 2017 - Apr 2018 (11 months)

Assisted over 200 patients daily with coverage, billing, and access questions, exceeding appointment scheduling targets. Handled sensitive information in compliance with HIPAA.

Patient Access Insurance Billing HIPAA compliance Customer Service Appointment Scheduling