DFDeseana Franklin
@deseanafranklin
Dedicated residential aide with strong problem-solving and communication skills.
United StatesWhat I'm looking for
I am a dedicated professional with extensive experience in providing support and ensuring the safety and well-being of individuals in residential settings. My background includes working as a Residential Aide at various shelters, where I have honed my skills in crisis prevention, intervention, and maintaining a secure environment for residents and staff. I pride myself on my ability to build strong relationships and provide high-level customer service, ensuring that the needs of those I serve are met with respect and compassion.
Throughout my career, I have demonstrated advanced organizational and communication skills, allowing me to effectively manage multiple responsibilities while maintaining a focus on safety and compliance. My experience includes conducting routine checks, training staff, and collaborating with emergency services when necessary. I am committed to creating a safe and supportive environment for all residents, and I continuously seek to improve my skills and knowledge in this field.
Experience
Work history, roles, and key accomplishments
Residential Aide
Red Lion DHS Shelter
May 2023 - Present (2 years 2 months)
Provided coverage for the general welfare and safety of shelter residents, staff, and volunteers. Conducted routine resident and facility checks to ensure safety and freedom from hazards. Recorded incidents and residents' grievances in the logbook and on incident reports.
Residential Aide
Brooklyn Way DHS Shelter
Oct 2023 - Present (1 year 9 months)
Ensured the general welfare and safety of shelter residents, staff, and volunteers. Performed routine resident and facility checks to identify and mitigate risks and hazards. Documented incidents and resident grievances in the logbook and on incident reports.
Residential Aide
Covenant House
Sep 2018 - Present (6 years 10 months)
Provided direct supervision to residents, ensuring a safe and secure environment for both residents and staff. Utilized Safe Crisis Management techniques to maintain safety protocols. Monitored phone calls and family visits to ensure safety and adherence to family plans.
Call Center Rep
311 Customer Service
Jun 2017 - Present (8 years 1 month)
Answered incoming calls and handled customer inquiries and complaints regarding City services. Provided information about products and services and troubleshot issues related to billing and payments. Documented and updated customer records based on interactions.
Education
Degrees, certifications, and relevant coursework
Essex Street Academy
High School Diploma, General Studies
2012 - 2016
Completed high school education. Studied a standard curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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