Jaimie Nicole Lopez

Provided real-time support to drivers via chat and phone to ensure smooth operations and high service reliability. Monitored and dispatched scheduled reservation rides to assigned drivers accurately and on time using Autofleet and Sling.

Reviewed customer-initiated transactions to verify the legitimacy of fund transfers and detect potential fraud or scams. Conducted outbound calls to customers when necessary to confirm transaction authenticity and account intent.

Filed claims for customers with lost, damaged, or malfunctioning devices, ensuring accurate and efficient processing. Delivered personalized, solution-oriented support tailored to each customer’s specific device-related needs.

Monitored ongoing projects to ensure supplier compliance with established requirements and timelines. Provided administrative support to staff, addressing project-related needs as they arose.

Ensured customer retention by proactively preventing cancellations and addressing customer concerns. Offered tailored deals and solutions to discourage switching to competitors and maintain account stability.

Assisted customers by discussing billing details and explaining current cable and service plans. Offered tailored options for additional movie packages or channel upgrades based on customer interest.

Pursued a Bachelor of Arts major in Political Science, completing the program in 2013.

Completed high school education, earning a high school diploma in 2008.