Jaime Rene Castro

Resolved customer inquiries related to medical, hospital, and dental benefits and claims via phone, using Salesforce for efficient call handling and accurate documentation. Maintained high customer satisfaction through effective communication and internal coordination.

Produced visually compelling content using advanced video editing software and crafted engaging narratives through strategic editing techniques. Collaborated in and led brainstorming sessions to develop innovative concepts that elevated the quality and impact of video projects.

Established and maintained organized digital and physical filing systems to improve operational workflows and document accessibility. Resolved insurance claim issues by coordinating with insurance providers, ensuring timely outcomes while maintaining strong client relationships, and generated comprehensive reports on claims processing.

Researched audience trends and competitive content to refine editorial strategy, improving article relevance and reader engagement. Proofread and edited contributor content to meet publication standards, providing constructive feedback that raised team output quality.

Pursued a Bachelor of Arts in Broadcasting at Ateneo de Naga University.