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Jaime Hatterman

@jaimehatterman

Senior Data Quality Manager at FactSet who improved accuracy across 50+ Fixed Income content sets and seeks to advance animal welfare.

United States

Message

What I'm looking for

I'm seeking an Animal Welfare Strategy Team Lead position at Rethink Priorities, where I can use my data operations and client support skills to support the mission of maximizing positive outcomes for animals through evidence-based practices and transparent decision-making.

At FactSet Research Systems Inc, I improved data quality across 50+ Fixed Income content sets by designing, executing, and monitoring QA tests. I also managed workflows for over 4,500 client inquiries annually and directed department-wide procedural documentation.

I'm seeking an Animal Welfare Strategy Team Lead position at Rethink Priorities, where I can use my data operations and client support experience to support evidence-based practices and transparent decision-making. At Friends of Felines Inc, I review billing, check expense records against Pawlytics, and support cats and foster families.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

Friends of Felines Inc

Jun 2023 - Present (3 years 4 months)

Review billing invoices, create expense spreadsheets, and support foster families with animal care guidance. Provide socialization activities and assist adopters.

Billing Analysis Spreadsheet Management Animal Care Data Cross Referencing Pawlytics

Senior Content Manager

FactSet Research Systems Inc

Oct 2021 - Oct 2026 (5 years)

Led a team of 4 in managing client support workflows and improving data quality across 50+ Fixed Income content sets. Directed development of procedural documentation and collaborated with cross-functional teams.

Data Quality client support Escalation Management Team Leadership Process Improvement Microsoft Teams Zoom Mural Fixed Income QA Testing

Content Manager - Fixed Income Quality Assurance

FactSet Research Systems Inc

Oct 2014 - Oct 2021 (7 years)

Led QA for 50+ Fixed Income content sets, designing and executing automated data integrity tests. Managed a team of Senior Content Analysts and resolved high-priority client issues.

Data Quality QA Testing Testing Automation Database Management Team Management Vendor Management Fixed Income

Associate Content Manager - Fixed Income Quality Assurance

FactSet Research Systems Inc

Oct 2011 - Oct 2014 (3 years)

Led QA for Terms & Conditions and Bank Loans databases, collaborating with product development and engineering to build tests. Resolved data errors and created training documentation.

Data Quality QA Testing Database Management Collaboration Documentation Fixed Income

Content Specialist - Fixed Income Product Development

FactSet Research Systems Inc

Dec 2007 - Oct 2011 (3 years 10 months)

Oversaw development of Telekurs Terms & Conditions Database, authored data formulas, and managed data integration and quality control. Partnered with QA to resolve vendor-sourced data issues.

Data Quality Database Management Data Integration Quality Control Fixed Income Vendor Management

Panel Manager

InsightExpress

Jul 2005 - Dec 2007 (2 years 5 months)

Managed high-profile custom panels, overseeing email issuance and response-rate monitoring. Designed HTML communications and supported survey builds and reporting.

Panel Management HTML Survey Design client support Data Analysis

Project Manager

InsightExpress

Jul 2003 - Jul 2005 (2 years)

Managed 25+ online market research projects as primary client contact, defining requirements and aligning resources. Conducted training sessions on survey creation and data interpretation.

Project Management Client Management Training Survey Design Data Interpretation

Customer Service Representative

InsightExpress

Jul 2002 - Jul 2003 (1 year)

Provided multi-channel support for an online market research tool, assisting 15+ clients daily with survey creation and HTML coding. Partnered with product development to resolve errors.

Customer Support HTML Survey Design Problem Solving Communication Skills