Looking for a job

Natalie Ellis

@ellis_natalie

Project and implementation lead: onboarding, escalations, QA, and AI/ML CX delivery. CAPM-certified. Open to remote, hybrid, on-site, or relocation.

United States

Message

What I'm looking for

I'm open to roles that focus on automation, process improvement, customer experience, escalations, and/or client onboarding, where mission and methodology both matter.

I build trust with customers and cross-functional teams alike, and I've spent nearly a decade at Amazon doing it. My path started in enterprise client-facing onboarding and support, grew into executive escalation resolution, and most recently landed in AI/ML-enabled CX technology product support, where I've delivered 30+ structured initiatives across 9 global markets.

I'm currently in an active career search and open to relocating outside of Kentucky, keeping my project design, product, and operations skills sharp while exploring my next chapter. I'm open to roles that focus on automation, process improvement, customer experience, escalations, and/or client onboarding, where mission and methodology both matter. I earned my PMI CAPM certification in August 2026, formalizing the project management skills I've been applying hands-on for years, with PMP next on the roadmap.

Outside of work, I volunteer weekly with the Humane Society Animal League for Life, supporting postoperative recovery monitoring at a high-volume spay/neuter clinic. I'm also available for additional volunteer opportunities with mission-driven organizations, particularly in animal welfare and/or human centered programs.

📍 Berea, KY
🟢 Open to Remote / Hybrid / On-site / Relocation within United States

Experience

Work history, roles, and key accomplishments

ML Process Lead

Amazon

Dec 2023 - Apr 2026 (2 years 4 months)

Facilitated sprint planning and stand-ups for a 6-person team, delivering 30+ customer experience initiatives with $3.6M in cost savings. Coordinated technology deployments and built a knowledge management system using Agentic AI, reducing onboarding time by 40%.

Project Management Agile Sprint Planning Asana SQL QuickSight Data Analysis AI Knowledge Management QA Testing Stakeholder Management

ML Data Associate II

Amazon

Aug 2022 - Dec 2023 (1 year 4 months)

Identified and designed process improvements that increased automation efficiency by 30%. Built test cases and maintained a 96% quality rate as a subject-matter expert in testing and experiment analysis.

Process Improvement Test Case Design Data Analysis Experiment Analysis Quality Assurance Subject Matter Expertise

Executive Customer Relations Specialist I

Amazon

Jun 2021 - Aug 2022 (1 year 2 months)

Served as final point of contact for enterprise escalations, achieving a 93% resolution rate within a 48-hour SLA. Produced weekly executive reports and supported procurement integration and account onboarding.

Client Relations Escalation Management SLA Management Reporting Data Analysis Account Management Onboarding

Generalist and Enterprise Support

Amazon

Jun 2016 - Jun 2021 (5 years)

Advanced from generalist to enterprise support, mentoring 15 associates and consistently surpassing satisfaction benchmarks with a 90% resolution rate. Recognized as a quarterly top performer six times.

Customer Support Mentorship Issue Resolution Best Practices Account Management

Community Volunteer

Humane Society Animal League for Life

Volunteered 4–8 hours per week supporting postoperative recovery by monitoring vital signs, administering medication, assessing incisions, providing behavioral enrichment, and escalating concerns to veterinary staff to maintain animal safety and accurate patient records.

Animal Care Post Operative Monitoring Medication administration Vital Signs Monitoring Behavioral Enrichment Record keeping