Open to opportunities

Jaimee Green

@jaimeegreen

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Dynamic professional with 10+ years in customer relationship management.

United States

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes customer success.

I am a dynamic and performance-driven service-oriented professional with over 10 years of experience in customer relationship management and operations. My expertise lies in leading diverse teams and overseeing operational management functions to drive revenue growth. I excel at managing sensitive situations while ensuring positive client experiences, fulfilling expectations, and fostering conducive work environments.

In my current role as a Client Success Associate at Arrive Logistics, I manage strategic operations for enterprise accounts, achieving a 99% on-time pickup rate and consistently exceeding performance metrics. My ability to foster strong customer relationships has transitioned accounts from transactional to strategic partnerships, enhancing long-term customer value. I am passionate about leveraging data-driven decisions to maximize profitability while maintaining high customer satisfaction.

Throughout my career, I have demonstrated a commitment to operational excellence and team leadership. My experience spans various industries, including technology and hospitality, where I have successfully driven sales growth and improved customer satisfaction through data analysis and strategic planning. I am eager to bring my skills to a new opportunity where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Client Success Associate

Current

Arrive Logistics

Jun 2024 - Present (2 years)

Managed strategic operations for two enterprise accounts, overseeing load board management, scheduling, tracking, and exception handling to ensure seamless execution. Achieved a 99% on-time pickup rate and consistently maintained performance metrics above 89% for on-time deliveries and 90%+ for customer satisfaction by optimizing workflows and proactively resolving shipment issues.

Customer Relationship Management Operations Management Data Analysis Strategic Partnerships Workflow Optimization Logistics Supply Chain Management Negotiation Client Success

Seller Support Specialist

Whatnot Inc.

Jul 2022 - Nov 2023 (1 year 4 months)

Engaged with over 250 customers weekly to deliver technical issue resolution, ensuring adherence to delivery timelines while maintaining a 100% on-target issue resolution rate. Sustained a 100% usage rate, leading onboarding efforts while fostering solid relationships and driving adoption and retention.

Customer Support Technical Support Onboarding Customer Retention Data Analysis Quality Assurance Zendesk CRM Software

IT Operations Analyst

Ascend Technology

Jan 2021 - Dec 2022 (1 year 11 months)

Provided technical support and follow-up to over 1,000 end-users, identifying pain points related to underutilization of system capabilities, driving an 85% issue resolution rate. Collaborated with relevant teams to escalate and resolve high-severity tickets, maintaining a 90% resolution rate.

Technical Support IT Operations Diagnostics Data Visualization Process Improvement ServiceNow Active Directory Troubleshooting

Restaurant Manager

Red Lobster Seafood Co.

Jan 2019 - Dec 2021 (2 years 11 months)

Led a 50+ person team responsible for value and expansion initiatives, ensuring accomplishment of departmental objectives and maintaining a 90% track record in incident-free delivery. Drove sales and guest satisfaction using data analysis to plan and evaluate department activities, resulting in an average increase of 30% in satisfaction rates year over year.

Team Leadership Operations Management Sales Management Customer Satisfaction Data Analysis Recruitment Budget Management Conflict Resolution Employee Relations

Certified Restaurant Supervisor

Red Lobster Seafood Co.

Jan 2018 - Dec 2019 (1 year 11 months)

Supported restaurant operations and assisted in managing daily activities to ensure smooth service delivery. Contributed to maintaining high standards of customer service and operational efficiency.

Customer Service Inventory Management Quality Control Communication Problem Solving Training Leadership

Server/Seafood Expert

Red Lobster Seafood Co.

Jan 2015 - Dec 2018 (3 years 11 months)

Provided excellent customer service as a server, ensuring a positive dining experience for guests. Developed expertise in seafood offerings and contributed to a high-performing team environment.

Customer Service Sales Teamwork Communication Order Taking Problem Solving Upselling

Education

Degrees, certifications, and relevant coursework

CompTIA Tech Career Academy

Certification, CompTIA A+ Certification

Completed the CompTIA A+ Certification program, acquiring foundational knowledge in IT support and operations. Gained expertise in hardware, software, networking, and security.

Eastern Illinois University

Bachelor of Science, Health Studies/Community Health

Focused on health studies and community health, gaining a comprehensive understanding of public health principles and practices. Developed skills in analyzing health data and implementing community-based health initiatives.