Open to opportunities

Jaico Lubisi

@jaicolubisi

Message

Highly motivated healthcare professional with project management expertise.

South Africa

Message

What I'm looking for

I am looking for a role that offers opportunities for growth, teamwork, and the chance to make a meaningful impact in the healthcare sector.

I am a highly motivated and results-oriented professional with three years of experience in the healthcare industry. I hold an Advance Diploma in Management and a National Certificate in Generic Management. In my recent role as a Planner at Philips Healthcare, I prioritized the safety usage of health systems across South Africa, ensuring that potential safety issues were communicated effectively to customers.

Throughout my career, I have developed strong skills in project management, customer care, and sales support. My experience includes collaborating with team members to monitor sales performance, drafting customer service agreements, and managing key performance indicators for health system upgrades. I am eager to expand my expertise and contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Planner

Philips Healthcare

May 2023 - Present (2 years 2 months)

Communicated safety notices to customers regarding potential safety issues with their health systems. Planned and prioritized safety usage on health systems, scheduling engineers for Field Change Order upgrades across South Africa.

Project Management Scheduling Reporting

Customer Service Agent

Philips Healthcare

Mar 2023 - Present (2 years 4 months)

Provided support to customers, addressing their inquiries and resolving issues. Logged incident calls on health systems and planned engineers to attend to the calls logged.

Customer Service Incident Management Order Processing Problem Solving

Sales Management Support & Analyst Intern

Philips Healthcare

Mar 2022 - Present (3 years 4 months)

Collaborated with team members to contact customers, offering maintenance and new service contracts. Created a daily management board for monitoring sales, order intake, and performance review to ensure key performance indicators were met.

Salesforce Microsoft Excel Data Analysis Contract Management Sales Support

Education

Degrees, certifications, and relevant coursework

Commerce Edge

National Certificate, Generic Management

Completed a National Certificate in Generic Management at Commerce Edge in 2023. This program provided foundational knowledge in management principles and practices.

Cape Peninsula University of Technology

Advance Diploma, Management

Obtained an Advance Diploma in Management from Cape Peninsula University of Technology in 2021. This built upon previous studies, offering deeper insights into advanced management concepts.

Cape Peninsula University of Technology

Diploma, Management

Earned a Diploma in Management from Cape Peninsula University of Technology in 2020. This program covered core management theories and practical applications.