Open to opportunities

Motlalepula Morulane

@motlalepulamorulane

Message

Experienced caseworker with a strong background in data management.

South Africa

Message

What I'm looking for

I am looking for a role that values strategic planning and offers opportunities for growth.

I am an experienced and results-driven professional with over 15 years in case management, data management, and administrative support. My journey has equipped me with a Higher National Certificate in ICDL and extensive expertise in conducting resettlement interviews and preparing USCIS cases. I pride myself on maintaining high standards of data accuracy and utilizing advanced IT skills, including proficiency in MS Office Suite and various specialized databases.

Throughout my career, I have consistently achieved high performance standards, whether working remotely or traveling throughout Sub-Saharan Africa to conduct interviews. My commitment to attention to detail and strategic planning has enabled me to contribute significantly to the organizations I've worked with. I excel in project management, training, and customer service, always striving to improve productivity and mentor my team effectively.

Experience

Work history, roles, and key accomplishments

Caseworker

CWS RSC

Dec 2022 - May 2024 (1 year 5 months)

Managed refugee case processing, conducted resettlement interviews, and prepared cases for USCIS while adhering to established policies. Ensured data accuracy and trained new staff, contributing to operational improvements.

Data Management USCIS Case Preparation Quality Assurance Training Administrative Support Project Management Customer Service

Administrator

School Sports Gear

Dec 2018 - Nov 2022 (3 years 11 months)

Provided administrative support, improved customer service ratings, and maintained accurate records. Managed office communications and enhanced filing processes for better accessibility.

Customer Service Data Management Administrative Support Communication Skills Time Management Problem Solving Scheduling Interpersonal Skills

Data Capturer

CoidLink Limited

Sep 2014 - Jul 2018 (3 years 10 months)

Evaluated and entered data into databases, ensuring accuracy and compliance with procedures. Assisted in document management and maintained filing systems.

Data Entry Document Management Compliance Database Management Problem Solving Time Management Communication Teamwork

Case Processing Assistant

CWS RSC Africa

Jul 2016 - Feb 2017 (7 months)

Assisted in refugee case processing, maintained records in WRAPS, and ensured compliance with operational procedures. Conducted quality assurance checks and communicated with applicants.

Data Entry Quality Assurance Communication Administrative Support Compliance Problem Solving Team Collaboration

Junior Data Manager

Aurum Health Institute

Oct 2007 - Jun 2012 (4 years 8 months)

Developed data management SOPs, managed data validation, and trained staff. Ensured high-quality data collection and compliance with confidentiality agreements.

Data Management SOP Development Training Quality Assurance Data Validation Project Management Communication Team Leadership Compliance

Data Capturer

Phidisa Project

May 2008 - Mar 2009 (10 months)

Captured and organized data, identified system improvements, and produced reports. Maintained high accuracy in data entry and ensured timely access to information.

Data Entry Reporting High Accuracy Time Management Communication Problem Solving Team Collaboration

Patient Admin Clerk

SANDF (SAMHS)

Jan 2005 - Dec 2007 (2 years 11 months)

Managed health records and performed data entry while ensuring compliance with regulatory guidelines. Maintained patient confidentiality and accuracy of records.

Data Entry Compliance Patient Care Confidentiality Communication Problem Solving Time Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

IQ Academy

Certificate, Project Management

Currently pursuing a Certificate in Project Management to enhance project management skills and knowledge applicable in various professional settings.

Vine College

Higher National Certificate, Information Technology

2009 - 2009

Completed the Higher National Certificate in ICDL (International Computer Driving License) which is recognized at NQF Level 5. This program provided comprehensive training in computer skills and IT proficiency.