Jahnvi Joshi
@jahnvijoshi
I manage cancellation, payment, and reconciliation operations for international students and finance stakeholders.
IndiaWhat I'm looking for
At Amber Student, I manage end-to-end cancellation operations and international student payment workflows, maintaining 100% compliance with internal policies and tight SLA timelines.
I work closely with students, finance teams, and property management to analyze contracts, investigate commission variances, resolve payment issues, and protect revenue.
Using Zendesk, Zoho, and the Stripe payment portal, I track high-priority cases, manage documentation, handle cross-border currency conversions, and maintain clear communication with international clients.
My earlier experience in public speaking instruction, academic counseling, clinical psychology, and HR coordination has strengthened my client communication, documentation, relationship-building, and issue-resolution approach.
Experience
Work history, roles, and key accomplishments
Operations Support Specialist
Amber Student
Mar 2022 - Present (4 years 7 months)
Managed end-to-end cancellation operations, ensuring compliance with policies and SLA timelines. Performed commission reconciliations, handled international payments via Stripe, and used Zendesk and Zoho for case management.
Public Speaking Instructor
PlanetSpark
Feb 2022 - Mar 2022 (1 month)
Delivered communication and public speaking training, coaching learners on presentation techniques and interpersonal skills.
Academic Counselor
uFaber
Nov 2021 - Jan 2022 (2 months)
Guided prospective learners through academic programs while delivering high-quality client interaction and support.
Clinical Psychology Intern
Moolchand Hospital
Sep 2021 - Nov 2021 (2 months)
Conducted psychological assessments and maintained confidential patient documentation in compliance with standards.
Human Resources Intern
Mendlife Foundation
May 2021 - Aug 2021 (3 months)
Facilitated recruitment coordination, employee onboarding documentation, HR record management, and team engagement initiatives.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master of Arts, Clinical Psychology
Pursuing a Master of Arts in Clinical Psychology, currently in progress.
Galgotias University
Bachelor of Arts (Hons.), Applied Psychology
Completed a Bachelor of Arts with Honors in Applied Psychology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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