Aishik Bose

At Contour Education, I manage customer operations and the student billing lifecycle, including Stripe invoicing, automated collections, and PayTo mandate processing. I also resolve escalations across enrollment, the LMS, and the Student Experience Team.

I focus on closing revenue leakage points while protecting the customer relationship. I audit accounts and flag automation failures in HubSpot and monday.com, and contribute to SOP-driven risk controls and clear communication about sensitive billing issues.

Before Contour Education, I managed enterprise client accounts at Awfis Space Solutions, delivering 100% monthly collections, 90%+ retention, and 9.5+ CSAT scores. I'm interested in building scalable client experience systems across Revenue Operations, Customer Success Operations, and SaaS.