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Jagdish Jena

@jagdishjena

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I build AI-driven banking and healthcare products from discovery through compliant delivery.

India

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What I'm looking for

I'm looking to own digital products from discovery to launch, solving measurable customer and operational problems across financial services or healthcare through AI-enabled workflows, strong stakeholder collaboration, and compliant delivery.

I've owned digital lending, payments, and clinical registry products for NEC Software Solutions, State Bank of India, HDFC Bank, Commonwealth Bank, and Westpac. At SBI, I architected a Figma, Softr, Xano, and n8n workflow that reduced loan approval turnaround by 30% and increased thin-file customer approvals by 20%.

I turn ambiguous business problems into scoped, measurable products—writing requirements, wireframing journeys, prioritizing backlogs, and carrying delivery through UAT and launch. My work spans AI-driven credit scoring, fraud detection, regulatory workflows, NHS clinical registries, and Power BI analytics, with daily use of Claude, ChatGPT, and Copilot for requirements and documentation.

Experience

Work history, roles, and key accomplishments

Product Manager – Clinical Registries

NEC Software Solutions

Nov 2025 - Jul 2026 (8 months)

Owned the product roadmap and requirements for NEC's configurable clinical registry platform, serving NHS England and European healthcare organizations. Translated clinical stakeholder needs into HLRDs, wireframes, and user stories, and prioritized the backlog for clinical research and audit-reporting features.

Product Management Healthcare Wireframing Aha!Azure DevOps Power BI Stakeholder Management

Senior Product Manager

State Bank of India via Mphasis

Apr 2024 - Jun 2025 (1 year 2 months)

Owned product strategy and requirements for SBI's Retail Loan Management System, writing BRDs/FRDs and defining the roadmap. Architected a decoupled no-code stack to replace manual credit underwriting, cutting loan approval turnaround 30% and lifting thin-file customer approval rates 20%.

Product Management No Code Figma Softr N8n Loan Management UAT Stakeholder Management

Product Manager

HDFC Bank via Affluent Global Services

Feb 2023 - Jul 2023 (5 months)

Owned the product roadmap and requirements for HDFC's FASTag digital payments platform. Shipped a real-time fraud detection capability, ran A/B tests on UI/UX, and led the redesign of the dispute-resolution product experience, cutting resolution time 90% and manual touchpoints ~80%.

Product Management Digital Payments Fraud Detection A B Testing Wireframing CCTV ANPR Backend Infrastructure

Product Owner

Commonwealth Bank via Momenta

Mar 2022 - Nov 2022 (8 months)

Owned the Cardless Cash product end-to-end, writing BRDs, FRDs, and user flows for secure ATM withdrawals via mobile app. Facilitated stakeholder workshops, shipped PayID integration, and managed the product backlog in JIRA, contributing to a 30% rise in app-based transactions.

Product Management User Flows PayID Jira Backlog Management Mobile Apps ATMS

Associate Product Manager

Westpac via Concentrix

May 2021 - Jan 2022 (8 months)

Owned product requirements for Westpac's regulatory compliance and risk lending workflows, cutting compliance breaches 70% through BRDs and process redesign. Analyzed loan and guarantee-asset data to identify product gaps and tracked progress via Tableau dashboards.

Product Management Regulatory Compliance Process Redesign Data Analysis Tableau remediation

Market Research Analyst

DBM Consultants Pvt. Ltd.

Jul 2018 - Jan 2019 (6 months)

Led questionnaire design and customer-insights research for B2C studies across electricity, gas, and insurance providers. Measured customer satisfaction scores to inform client product and service strategy, and conducted user interviews using Confirmit, SurveyMonkey, and Survicate.