Pooja Rai
@poojarai1
I'm a strategic product leader specializing in digital banking, collections, and validation workflow transformations.
IndiaWhat I'm looking for
I am a strategic product leader with 14+ years of experience building digital banking and collections products across financial services and technology. I currently lead transformation initiatives at Commonwealth Bank of Australia – Bankwest, optimizing mobile experiences and designing scalable home-loan validation workflows to improve accuracy and reduce turnaround time.
I translate customer needs into clear product roadmaps and foster cross-functional collaboration to deliver measurable outcomes. I work hands-on with Agile and Scrum practices and regularly use JIRA and Confluence to drive delivery and documentation.
My background spans product ownership and consulting roles at CGI, FICO, Ebix Cash and Tech Mahindra, where I led presales, client engagement, training curriculum development, and deployments of collections platforms (DM9, DM10, CACS). I’ve run workshops, tailored business configuration strategies, and presented product demonstrations to C-level stakeholders.
I bring a pragmatic, data-informed approach to product strategy and a passion for coaching teams. I am energized by opportunities to lead digital transformation, improve onboarding and validation processes, and deliver measurable customer and operational improvements.
Experience
Work history, roles, and key accomplishments
CBProduct Owner
Commonwealth Bank of Australia - Bankwest
May 2023 - Present (2 years 3 months)
Lead design and implementation of home loan validation workflows, reducing turnaround time and improving accuracy. Spearhead mobile banking transformation to boost digital adoption and optimize onboarding.
CGSolutions Consultant
CGI
May 2022 - May 2023 (1 year)
Developed modern sales collateral and client engagement strategies, crafting AI-driven product pitches based on industry insights. Supported pre-sales activities and stakeholder demos to accelerate deal cycles.
CGProduct Owner
CGI
Oct 2019 - May 2022 (2 years 7 months)
Led training curriculum development for the CACS Collections Platform, ensuring seamless client onboarding and tailored business configuration. Conducted workshops and refined functional training materials to improve adoption.
FIBusiness Analyst
FICO
Oct 2016 - Oct 2019 (3 years)
Designed and implemented collection management solutions (DM9, DM10) and led high-impact product demonstrations for C-level stakeholders. Developed functional training and supported client onboarding.
ECFunctional Consultant
Ebix Cash
Mar 2015 - Oct 2016 (1 year 7 months)
Defined feature guidelines and led usability improvements for the IC4 Collections product, conducting requirement workshops for business configuration. Produced training documentation and supported UAT processes.
TMBusiness Analyst
Tech Mahindra
Jul 2012 - Mar 2015 (2 years 8 months)
Gathered functional and non-functional requirements for enterprise solutions and designed UAT processes and training documentation. Conducted interactive workshops to support implementation and stakeholder alignment.
Education
Degrees, certifications, and relevant coursework
SDM College of Engineering & Technology
Bachelor of Engineering, Computer Science
Completed Bachelor of Engineering in Computer Science at SDM College of Engineering & Technology, graduating in 2011.
Availability
Location
IndiaAuthorized to work in
Job categories
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