Open to opportunities

Jagannath User

@jagannathmani

Message

Operations and quality leader improving delivery speed, revenue enablement, and execution excellence.

India

Message

What I'm looking for

I’m looking for a role where I can partner with CXO/founders to run end-to-end operations, tighten quality governance, and lead cross-functional project execution—turning KPIs, SLAs, and vendor frameworks into predictable delivery and growth.

I’m a founder-mindset operations and quality leader with 15 years of industry experience across established organizations and rapidly growing startups. I work directly with founders and executive leaders to drive scalable operations, quality excellence, and measurable revenue growth through structured execution and governance.

In my current role at Flixstock India Pvt. Ltd., I partnered with CXO leadership to optimize end-to-end production and delivery for 20+ enterprise clients—improving turnaround time by 30–35% and reducing rework by 25%+. I designed client onboarding frameworks covering scope definition, delivery SLAs, pricing alignment, and success metrics, then converted 5+ enterprise clients from pilot to full-scale onboarding, contributing approximately $2M in annualized revenue.

Previously at Bright River MRC India Pvt. Ltd., I served as Regional Quality and Development Manager (and earlier as Quality Manager), improving operational efficiency by 20% through standardized quality frameworks and workflow optimization. I implemented vendor management frameworks (25–30% quality and turnaround improvements), reduced defects by 30%+ using structured quality control and root-cause analysis, and strengthened audit readiness through KPI/OKR-driven governance. Earlier, as a founding member of 1Team Lead and a Senior Graphic Designer, I built delivery teams, mentored stakeholders, and ensured consistent, high-quality execution under tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Strategic Operations Initiatives

Current

Flixstock India Pvt. Ltd.

Aug 2025 - Present (10 months)

Partnered with CXO leadership to optimize end-to-end production and delivery for 20+ enterprise clients, improving turnaround time by 30–35% and reducing rework by 25%+. Built and scaled a 30+ member operations team, improving productivity by 20% within three months.

Operations Efficiency Project Management Client Onboarding Team Leadership Vendor Management Contract Management

Regional Quality & Development Manager

Bright River MRC India Pvt. Ltd.

Feb 2021 - Jun 2025 (4 years 4 months)

Led regional quality and development initiatives across multiple Asia locations, improving operational efficiency by 20% through standardized quality frameworks and workflow optimization. Defined quality KPIs and OKRs and improved vendor management outcomes by 25–30% for quality and turnaround time.

Quality Management Operational Efficiency Audit Readiness Vendor Management Workflow Optimization Process Improvement Continuous Improvement

Quality Manager

Bright River MRC India Pvt. Ltd.

Oct 2018 - Feb 2021 (2 years 4 months)

Implemented structured quality control frameworks reducing defects by 30%+ across design and production workflows. Drove audits, root-cause analysis, and corrective actions to strengthen audit readiness and customer satisfaction.

Quality Control Root Cause Analysis Process documentation Audit Management Customer Satisfaction Quality Governance

1Team Lead (Founding Member)

Bright River MRC India Pvt. Ltd.

Mar 2016 - Oct 2018 (2 years 7 months)

Onboarded 20+ global clients, driving multi-million-dollar annual revenue and acting as the primary interface for quality metrics and delivery timelines. Built and trained early-stage delivery teams, improving productivity by 25% and reducing turnaround time by 20% through foundational process definition.

Client Onboarding Delivery Management Team Leadership Quality Process Development Revenue Enablement Cross Functional Collaboration

Senior Graphic Designer

RR Donnelley & Sons

Apr 2013 - Feb 2016 (2 years 10 months)

Delivered high-volume print and marketing assets under strict deadlines while maintaining quality and brand consistency across client deliverables. Mentored junior designers on quality standards and best practices to improve workflow reliability.

Graphic Design Print Production Brand Consistency Quality Assurance Mentoring Adobe Photoshop

Pre-Media Executive

Schawk India Pvt. Ltd.

Jan 2011 - Apr 2013 (2 years 3 months)

Delivered high-volume print and marketing assets under tight timelines, ensuring quality and brand consistency across deliverables. Supported reliable pre-media workflows to meet production requirements and maintain output standards.

Print Production Quality Assurance Brand Consistency Adobe Illustrator